Shilo Inn Suites - Palm Springs

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Cheap repairs

Room size was pretty decent and conveniently located at poolside. Overall stay was somewhat satisfied except for the obvious cheap repairs done. Needs real professional repair done.

Great hotel that allows pets

We love to stay here. Our first stay was during the 2007 Southern California wildfires. Shilo was so nice, they threw a picnic for all of the evacuees. They allow our little dog, the pool is nice, the continental breakfast is great. We've been back several times since and will continue to visit this hotel.

Loved the Inn

We were very pleasantly surprised with Shilo Inn. The grounds are beautifully landscaped, well maintained and the view of the mountains surrounding the Inn is breathtaking. Customer service at the front desk was very accomadating. They are friendly, helpful and go above and beyond to make sure your stay is a happy one. The room was immaculate, large and well appointed. A continental breakfast is served from 6 am to 10 am which is nice. There is security in the parking lot and the grounds are well lit. The rates are fantastic, and you won't be disappointed.

Great Hotel

We had one of the best Mothers day vacations. The room was located next to the kids pool and was very relaxing. Will stay here everytime we visit Palm Springs.

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Guest did not leave a comment.

Could be great

This is my first trip to this propery. The room was a mini king suite poolside. The room was pretty comfy. The house keeping came anywhere from 8:00am to 4:30pm. They didn't repleace soap or shampoo and some times didn't come at all. The breakfast service was pretty shoddy. No fruit, white bread and mini bagels. the had two adult cereals and a flavored coffee machine. They had yogurt one day. My children weren't with me but, they wouldn't care for this part of the service. The two pools were great but the adult pool is only a suggestion, there were kids in the adult pool every day. No towels provided at pool or sauna. They have steam and dry saunas.I tried for three days to get batteries for my remote, finally supplied my own. They staff says "I'm sorry" a lot but very slow if they act on a complaint.

Really enjoyed it!

Nice place. Rooms were big. Nice pool area, glad they had 2 pools, one for families and one for adults only. There was also a steam room and a dry sauna near the gym fr guest to use. Great breakfast next door at Ricks Restaurant.

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Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

Needs work

Upon arrivial our room was a steamy 90+ degrees, wanting to get to sleep because it was 12AM we cranked up the A/C and found that the A/C was hardly strong enough to keep the room cool. At around 4 A.M. we finally fell asleep when the room cooled to about 80 degrees. I did ask for another room after arrival and the front desk told us they turn the A/C off in all rooms when guests are not booked. I would have though that they would have at least turned it on a few hours before we arrived. Secondly I found a sulfer stench filled the room around 6 A.M. so strong that it woke me from a strong somber. Overall we will not stay there again, the room was in poor condition and we found for just a little more money we could have stayed at a real hotel where they care for the guests.