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Sheraton St. Louis City Center Hotel And Suites, Saint Louis, MO

Sheraton St. Louis City Center Hotel And Suites

Star rating: 3.5 of 5
400 S 14th St
Saint Louis, MO, 63103
866-539-0036
Average Rating
4.2
Recommend
87%
257 Guest Reviews

from $129.00

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This rate first available on Friday, Nov 27

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Review Details for Sheraton St. Louis City Center Hotel And Suites:

  • 87% Recommend
  • 4.2 Average Rating
  • 257 Guest Reviews
Hotel Service
4.2
Hotel Condition
4.3
Room Comfort
4.5
Room Cleanliness
4.3

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All Trip Types
(257 ratings)
Average Rating 4.2 of 5
Business
(21 ratings)
Average Rating 4.1 of 5
Romance
(27 ratings)
Average Rating 4.0 of 5
Family
(63 ratings)
Average Rating 4.0 of 5
With Friends
(55 ratings)
Average Rating 4.4 of 5
All Others
(88 ratings)
Average Rating 4.2 of 5

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Next Next Page 1 of 18 Previous Previous
Trip Type: Business Review 1 of 258
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Can't go wrong with Sheraton!

This hotel was a clean place to stay. We were in St. Louis on business and we thought that the hotel was an overall great stay. You have to have a room key in order to access all of the other floors from the first floor, neat little security feature. The room was one of the biggest that we've stayed in. We would definitely stay there again!

 
Trip Type: Special Event Review 2 of 258
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Will stay again

The room was very spacious, clean and comfortable. Hotel staff extremely friendly and attentive. We were not able to try their onsite "fine dining" restaurant as it never seemed to be open. Their piano bar serves food directly off the room service menu - nothing to get excited about and pricey for the quality. Very convenient to the Scottrade Center - just a short stroll up the street. Also close to the Metrolink system. We weren't able to find any interesting restaurants within walking distance but the front desk was happy to recommend some "local favorites" and the valet staff had a cab waiting for us in record time. All in all, a very pleasant place to stay. We will definately book the Sheraton next time we're in STL.

 
Trip Type: With Friends Review 3 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Family Review 4 of 258
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 5 of 258
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Business Review 6 of 258
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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No (0)
Parking

Parking was a pain and also parking in the hotels parking was little outrageous I thought $ 17.00 per night self service more for valet parking

 
Trip Type: With Friends Review 7 of 258
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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A few issues...

Overall, things were good, but with a few hiccups: 1) Housekeeping did not replace the coffee packets and creamers in the room. When we called guest services to have these things brought to the room, they said they would bring them, but never did. 2) Internet is a bit pricier than I expected ($10.99/day). 3) Parking is a bit pricier than I expected ($17/day). 4) There is a computer in the lobby that you can use to print boarding passes...but it didn't work for us. So we got charged for our time on the lobby computer, then had to wait while a rather annoyed front-desk person printed them for us.

 
Trip Type: Special Event Review 8 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Wonderful hotel

Beautiful hotel and very helpful staff the neighborhood about 6 blocks away was sketchy but secure parking was a comfort and unless you plan on walking over there its not a problem. I had a great stay at the hotel.

 
Trip Type: Special Event Review 9 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Definitely recommend

I've stayed in many 4 and 5 start hotels and am not sure why this is only given 3.5. It definitely ranks with the high end hotels. Beds are the most comfortable I've ever slept in. Service was outstanding. The building itself is exceptionally beautiful, rumored to be a restored factory (?). It is literally right in the heart of downtown St. Louis. Blues fans couldn't have closer access to their beloved Scottrade Center. It is only half a block away. Security is covered since it is in the middle of downtown. Guests must use their room cards in the elevators in order to access room floors. This consideration prevents just anyway from wandering your corridors. I would definitely recommend this hotel, and will choose it again the next time I visit St. Louis.

 

Not Recommended

Trip Type: Special Event Review 10 of 258
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 11 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Trip Type: Special Event Review 12 of 258
Overall Rating
3.0
Hotel Service
5.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
1.0
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No (0)
Needs Updates

The staff was very friendly and couldn't have been more helpful. When we requested items (crib, extra towels, bellman) they were at our room within 5 minutes. The beds were new, clean and comfortable. However, the room wasn't as clean as it should have been and it needed updates as well. The clean white bed looked out of place in the old hotel room. The carpet was stained and the couch in our suite was so worn out that when you sat on it you felt as if you might hit the floor. Too bad since the staff we encountered was so friendly.

 
Trip Type: With Friends Review 13 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Great Hotel!

Staff was very helpful. Nice large rooms. Overall a great hotel and conveniently located for downtown St. Louis and Forest Park area.

 
Trip Type: Special Event Review 14 of 258
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Very Comfortable Bed And Great Location

The hotel location was great, 5-6 blocks from Busch Stadium, 2 blocks from Hockey Dome and 3 blocks from Union Station shopping and eating. The hotel room was very big, but no view except looking at an interior courtyard. We would have preferred an exterior view of the city. The pool was a bit chilly, but refreshing. The bar was good and having the Wii in the lobby was a hoot! The fire alarm at 1 am was not great and the constant "Can We Have Your Attention Please!" over the load speaker over and over and over was quite annoying. Anything would have been better than that constant announcement. Beside the fire alarm, good price and comfortable big beds!

 
Trip Type: Family Review 15 of 258
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
 
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