Sheraton San Diego Hotel and Marina

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Great location/Excellent Customer Service/Very Nice Room

This was a great hotel, very close to SAN airport, but did not feel like an "airport hotel". It was beautful inside and the rooms were clean, comfortable and quite & updated.

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Sheraton San Diego: not worth the view

I had to pay for parking every day which is insulting. the tiny motel down the street didn't require this. no complimentary breakfast, cheaper hotels provide this but the pricey sheraton can't? some partiers in the next room kept me up so this place has very thin walls room service was seriously overpriced I'd be much happier and save alot of money next time by staying at a cheapy motel, of course we had a great view but thats about it

very nice

Very nice. The heated pool won us over. Only downside, it is VERY close to the airport.

Needs Improvement

Our pillows smelled bad, almost like feces. We called twice for housekeeping to bring different pillows but they never showed. My wife told me to just put the pillows on the floor and we slept the night without pillows.

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Great for a getaway

My fiance and I decided we needed to get away from the construction zone known as our house and booked this hotel because we planned on visiting Tom Ham's Lighthouse for their Sunday brunch the next day. First of all this hotel was awesome! Everything about it was very nice. We wound up with a room in their Lanai tower that faced the Marina (which we were offered at no additional charge). The view was spectacular. The hotel staff was very helpful and friendly. My one and only complaint about the hotel was the fact that the A/C unit did not work well. It came on and cooled but not often enough (maybe the thermometer was broken?) Other than that everything else was exceptional. I would definitely recommend this hotel.

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Nickel and Dime

This hotel nickel and dime you for everything. Parking fees - $22 per night - should be free for guests. Internet is not free unlike all other hotels, TV channel selection is less than basic cable, no refrigerators in the room, and no coffee in the lobby.

Great Hotel

We stayed in the Sheraton Bay Tower. Great hotel and location - especially if you are flying in or out of San Diego. Harbor Island is a fantastic place to stay in San Diego and the staff at the Sheraton Bay Tower are exceptionally friendly, professional and helpful. We stay here frequently and have never been disappointed.

Comfortable, clean rooms

The hotel was very nice. Room was upgraded and modern and nice upgraded bathroom. It took quite a while to check-in as there was a line with only one person available behind the counter at 3:00 p.m. The maid service didn't get to clean our room until 5:30, but they did make it up and provided clean towels. The hotel facility was good. The service could be improved upon, but it wasn't terrible. We'd probably stay there again.

Long wait at check out.

Over 20 minutes waiting in line to check out. Had a beautiful view which they upgraded after requesting at checking. Way to go Sheraton on the in room Starbucks coffee. We also enjoyed the diner but waited extremely long for everything to get served, over an hour. My daughter fell asleep waiting for the dessert which she never got to try. Remember you pay to park$$.