Sheraton San Diego Hotel and Marina

Outstanding...sleep and fly

What a view..I love the beds....

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Impressive!

Recent renovations were much needed and enjoyed. Great surroundings for an airport hotel!

Don't Be Fooled!

When we pulled up to the gorgeous, grand lobby of the Sheraton Marine Tower, a crisply uniformed door man greeted us and promptly informed me that we were booked for the Sheraton Bay Tower, but not to worry, because the Bay Tower "has larger rooms and a better view." When we got to the Bay Tower, a third of a mile away, a less crisply uniformed valet told us, "the rooms are 30% larger, it's quieter and the veiw is better." I was apprehensive, because the lobby was obviously not as nice. What a rip off! The rooms are larger and the view is great, but the hotel is ancient, the decor is crappy, the only free wireless is in the lobby, which accounted for the huge crowd of briefcase people in the lobby. I ended up paying $12 for the pleasure of having in room internet access. I had booked the spa package, but the front desk knew nothing about it, and the spa knew nothing about it. After 5 phone calls and 2 visits to the front desk, they finally figured it out. By then, I said, "forget it", because the spa was a third of a mile away in the Marina Tower! Also a third of a mile away in the Marina Tower was the Starbucks, and the supposedly wonderful restaurants. The next morning, at breakfast in the lounge, we were directed to a stainless steel counter on which to check the boxes on the menu order cards. We were not allowed to sit down until we completed our order cards and handed them to the waiter, who entered it into the computer and then, finally, showed us to our table. Not sure why the silly forms can't be filled out while sitting at the table. It was just all very strange. If you book the Sheraton San Diego, make sure you are in the Marina Tower!! Do not let them trick you into going to the Bay Tower, it's not a nice hotel!

If you can get it cheap, it's worth it

We arrived and were allowed to check in early, which was nice. We were put in the Bay Tower, which is a little ways from everything but still okay. The problem is that they do not offer consierge service in the Bay Tower. Also, we were put in a handicapped room, which would have been fine if we had been expecting it. Everything was so low to the ground that it almost made it uncomfortable for us. You have to pay for parking every day...and it is pricier than at other hotels in the area. Friendly staff, but over priced for the conditions and services provided.

Very nice hotel

Great location and great room. View was wonderful. The staff in the lobby was very helpful. My only complaint was the lack of service around the pool. Recommend renting bicycles at the fitness desk.

Watch for hidden charges!

We stayed for 3 nights to take advantage of the discounted rate. However, this rate does not include an outrageous per day parking fee, if you self park! Who knows what Valet was. If you don't stay in the hotel, you can validate your parking ticket for 1/2 off, but not if you are a guest. Also, this is the first hotel I've stayed in that does not offer free Wi-Fi in the room. You had to pay for every 24 hours, or you can go down to the lobby for free. Very inconvenient and not at all what I would expect from a 4 star hotel. The overall service and friendliness of the staff was great. But I will not stay here again.

A Piece of Heaven

This hotel is unbelievable. The service from the gentlemen parking your car to the housekeepers to the front desk. The comfort was wonderful. The beds comfy and hospitable. I would definitely stay there again.

amazing view

The view is so spectacular, I could not believe my luck, ask to see the room prior to accepting it .

nice stay

Staff was friendly, Hotel was clean and the rooms were fine. Views from the balconies were outstanding.. I will go again.

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Great room for the money

Typical of hotels in San Diego... be aware of the $23 per night parking fee.