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Sheraton Princess Kaiulani, Honolulu, HI

Sheraton Princess Kaiulani

Star rating: 3.0 of 5
120 Kaiulani Ave
Honolulu, HI, 96815
866-539-0036
Average Rating
4.1
Recommend
85%
169 Guest Reviews

from $170.00

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This rate first available on Sunday, Dec 13

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Review Details for Sheraton Princess Kaiulani:

  • 85% Recommend
  • 4.1 Average Rating
  • 169 Guest Reviews
Hotel Service
4.3
Hotel Condition
3.9
Room Comfort
4.1
Room Cleanliness
4.1

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All Trip Types
(169 ratings)
Average Rating 4.1 of 5
Business
(20 ratings)
Average Rating 4.1 of 5
Romance
(25 ratings)
Average Rating 3.9 of 5
Family
(42 ratings)
Average Rating 4.3 of 5
With Friends
(22 ratings)
Average Rating 4.3 of 5
All Others
(60 ratings)
Average Rating 4.0 of 5

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Trip Type: Family Review 1 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: Romance Review 2 of 171
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Special Event Review 3 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 4 of 171
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
2.0
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Yes (1)
No (0)
Not what I expected

I reserved 4 rooms. My room was in the older part of the hotel (Kaiulani Tower) and smelled old, moldy and just plain stinky in the hallway. The room was old, A/C not working well, no ventilation in the bathroom. I will say the bed was confortable and the view was ok. My associates' rooms were newer, not fancy by any means, but leads ahead of mine. The food was fine, service ok..there is no valet parking and checking in took time. Additional costs for wireless connection was not expected. There were hawaiian craftsman in the lobby area and the nightly hawaiian entertainment was enjoyable.

 
Trip Type: Business Review 5 of 171
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
No (0)
only buffet meals

The stay was sufficient since we are rarely in our rooms in Hawaii. We would have preferred to be able to order a la carte than buffet only. Free internet in the rooms would have been nice since the computers in the lobby were busy at all time of the day. The staff were very amiable. And to my surprise hotels.com gave us a better deal on this Starwood hotel than Starwood would give us even as members!

 
Trip Type: Business Review 6 of 171
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Business Review 7 of 171
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
No (0)
Great room & location for the money

The hotel location is excellent and clean room. I really like the bed, it's so comfortable. They have 4 feather pillows on each bed. Price is very good for the quality of the service. We go back again.

 
Trip Type: Special Event Review 8 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (2)
No (0)
Great room for the money

Booked room with city view so did not expect a view and the room was smaller than we expected but sufficient for the two of us.

 
Trip Type: With Friends Review 9 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (3)
No (0)
Sheraton Princess Kaiulani

A nice, friendly hotel, right across the street from Waikiki beach!! Definitely worth the price we paid! Had a band and hula dancers every night out by the pool!

 
Trip Type: Business Review 10 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Special Event Review 11 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
No (0)
Great Location

Waikiki Beach was across the street. Surrounding stores and restaurants were very nice. Service at the hotel was great! I was most impressed with the hospitality room as our flight did not leave until 11:00 p.m. We were able to swim until sunset in the ocean and then shower and clean up in a very nice hospitality room before leaving for the airport.

 
Trip Type: With Friends Review 12 of 171
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (1)
No (0)
Great room for the money

The room was clean and the service was very good. The location is excellent – right near the beach. It’s across from the Hyatt where you catch most of the buses for the tours! We were given a nice basket of fruit on the second day. The hotel had music, entertainment and crafts in the lobby.

 
Trip Type: Family Review 13 of 171
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (2)
No (0)
Decent Hotel

We were traveling with teenagers and grandparents and had two rooms booked for a couple of nights. They were full and upgraded us to the presidential suite at no charge. Awesome rooms, top floor, two bedrooms, full kitchen, living room, dining room, wrap around balcony that overlooked the street and we were high enough up that we could see over the other hotels to the ocean. Too bad we were only there for two nights and then on to the big island. Hotel is a little old and could use some updating but obviously the top floor presidential suite at the cost of two regular rooms is a way good deal.

 
Trip Type: Family Review 14 of 171
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (3)
No (0)
Sheraton Princess Kaiulani

This Hotel is right across the street one short block from the beach on the busy street. It is a very large hotel, we stayed on the 25th floor. Somewhat challenging for those that don't like heights but hotel was clean and safe. Internet access is downstairs in the lobby on machines with 15 minute limits. There is one machine you can pay for. You can also pay $14.95 for Internet access in your room. The pool closes before the Music show outside (around 6-7PM) but you can watch the show from poolside for free and not have to order a meal. Food is expensive in Waikiki but check out the food court at the Royal Hawaiian Mall for some good cheap offerings. In an alley West of the Hotel before the International Market are a couple cheap restaurants, Korean and Chinese (Fattys) that are real reasonable. Parking is onsite (no elevator in the parking garage) and is $20.00 per day so figure that in your costs.

 
Trip Type: Special Event Review 15 of 171
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (2)
No (0)
Great Hotel but beware Hidden Charges

About the facilities and staff: great. However, if you are on a budget, beware of the extras like a 17 dollar per day per room service charge for parking, pool, concierge, etc. This can have some folks cutting back on meals or excursions. Otherwise a great place to R and R.

 
 
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