Sheraton Deira Hotel, Dubai

Needs a lot of improvement

I stayed at this hotel for three nights.I was completely disappointed to see the furnishing and comfort of my room.The staff was not all that great and cooperative too.they give hard time and make troubles for your visiting guests.One morning i was expecting three guests whom i had invited for breakfast.when we went to the breakfast area there were only 10-15 seats for all people coming for breakfast.I was told to wait in my room and they would call me as the seats become available. we waited for their call for atleast one hour,after that i called them,they said still no seats were available.after an other half an hour they called me and said sorry but we still dont have any chair for you.and they offered me to go in the lobby to another eating area.when i went downstairs with three of my guests,they told me that the time was over and buffet was closed, there was nothing to eat except we would be generous to offer you the tea or coffee or whatever leftover but you still would have to pay for your guests. and that was 70 dirhams per guest.i thanked them for their kind generosity and left the area with clear signs of embarrassment on my face infront of my guests.Another very cheap and rude thing i saw there with some other guest in the lobby as i was passing by to go out.i swear i am unable to tell you here but i will just give you a hint.some person that was staying in that hotel too, was expecting a female guest. as his guest arrived, the hotel employees standing outside or inside the main entrance i am not sure said some very cheap words to her.He even asked her to give him her cell number.when i came down through the elevators to go out, i saw all that scene coz the guest was fighting with them outside the main entrance and explaining others about what happened to his gueast and was angry and was asking that employee to take him to management to make sure that never happens again with anyother guest.there are other things too but i think thats more than enough not

Great Hotel

The Staff was great. I stayed 15 days and I had a great time.

Outstanding staff

Great customer service and always available and willing to help more. We're rushing at the last minute and we're given extra two hours free of charge after five nights in the hotel.

Great Room for the money

The hotel is very clean. Staff & service is outstanding. Restaurant menu is little over priced. To check your email, the internet cafe' across the street are much cheaper as compare to the hotel charges. The internet service should have been free. I would still like to stay there.

Great Hotel/Great Price

This was an amazing offer and a great hotel. The staff was 5 Star.

great for the price & location

the hotel is newly renovated & has rooftop pool jacuzzi, gym steam & suana co-ed & bar as most 4 stars in Dubai. close to the airport , there are reasurants & a 24hr super jubo market walking distance. free valet parking,as long as u validate. I was very happy w/ the size of the room. as i need floor space to do my Yoga & streches in the am, then go for nice swim , tan ,drinks....watch the planes fly by. I would stay here again... happy traveling, Empress Asia~ lady wrestler

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Needs Improvement

* Does not meet Sheraton Standards * Hotel is old and badly needs updating * Internet and in-house services are too expensive * Too close to airport and very noisy * I will not recommend it to people who are looking for reasonable luxury hotel.