Sheraton Chicago Hotel and Towers

Perfect price! Perfect location!

My stay was lovely and I enjoyed the extra attention afforded by the hotel. Keep the good prices coming Hotels.com!

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Valet Service

We enjoyed our stay at the Sheraton and found most staff to be responsive and helpful EXCEPT for someone in valet services who scraped something yellow on the left side of the car, but didn't bother to inform us of the damage. I was dark in the garage and we didn't notice the damage until getting home.

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Perfect location for Chicago marathon

Nice hotel, clean room, good service and convenient location for shopping and especially when running the marathon. 5mn from start and finish. I would come back and recommend this hotel.

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Nice Hotel, just a couple of things

The room was nice, the hotel was beautiful and we enjoyed the pool. There was only the most expensive restaurant open past 7:00pm. We were out siteseeing til 8:00pm. The restaurant was busy and preferred reservation. So we got a couple of burgers to go, and ate in our room. Also in the hotel description it should say there is a twelve dollar a day fee for the fitness center, that is something I use when I stay somewhere, and did not use because the fee I thought was high.

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Great Location

We really enjoyed our stay here. Nice size rooms and very comfortable beds. Good restaurants and very friendly service.

Stayed there for a conference

Perfect fine hotel, nice bed, nice pillows, etc. Very BIG hotel. Lots of floors. Several conferences at once so I never know who was at mine. Very nice but the restaurants, except for the bar and the big expensive one all closed by 7 PM which was unexpected. I guess they cater more to the breakfast and lunch crowd. Booking on hotels.com saved me a significant amount of money compared to the "special conference rate."

Outstanding Hotel

Beautiful hotel, excellent banquet food. Parking was a challange and the route to the hotel from the garage was a little creepy

Needs more staff

In every interaction with this hotel, I could tell that they were understaffed. Long wait for valet (fyi ...a high daily parking rate), long line to check in, room not clean enough (carpet, tile in bathroon, sink surface), windows dirty impairing lovely view, only 1 door-man hailing cabs which led to a really long cab line, no one to greet me at locked pool door, piles of towels/ beer bottles in pool area, long wait/confsion when trying to get my car back from valet to leave.

Nice Hotel in Great Location

We only had a couple of complaints. One is that the faucet in the bathroom would not turn completely off. Very annoying especially in the middle of the night. We had to close the door and turn on the TV to not hear it. The parking was very expensive but most hotels in Chicago are. We ordered room service late at night and gave a pretty good tip but found out after looking at the bill that we were charge a hefty deliver fee and service fee. We weren't told that when we placed the order. We don't usually order room service so maybe this is standard. We wouldn't have given that big of a tip had we known. All in all though the hotel was very nice and the staff was too. The location of the hotel is excellent also. You won't be disappointed.