Sheraton Ambassador Monterrey Hotel

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Good for the Money

Centrally Located Rooms are spacious Breakfast is very good Service is very good Gym needs A/C

Comfortable Stay

The first thing I noticed as I arrived at the hotel was the great location, at downtown Monterrey. Then, I was pleasantly surprised by the comfortable and tasteful over-sized room and bed. Both qualities were found to be as advertised. Overall, I had a great stay at the hotel. The only thing lacking was free Internet access.

Outstanding hotel

Very close to everything and the employees are nice and helpful. I would stay here again.

Great room for the Money

Great room for money, as well as great food restaurant was open 24 hours.

Outstanding Hotel

Great Hotel they didn't have the room I requested so they upgraded me for free to one of their suites, besides the great location the customer service is excellent. I definite recommend this hotel.

NEEDS IMPROVEMENT

GREAT LOCATION AND PRICE, BUT THE ROOMS LOOK OLD, THEY REALLY NEED SOME RENOVATIONS, I HAVE TO CHANGE ROOMS TWICE BECAUSE SOMETHING WASN'T WORKING, FIRST THE SHOWER,THEN THE SAFE, THE THIRD ROOM WAS "FINE" BUT SOMETHINGS LOOK OLD. ON MY THIRD NIGHT THERE, WE GOT A FALSE FIRE ALARM, WEM ALL GOT A REAL SCARE. WITH SOME IMPROVEMENTS IT WOULD BE PERFECT.

good hotel

the hotel is very close to all kinds of stores good location, very clean the staff is friendly we enjoyed our stay we had a great time.

great room for the money

my husband and i liked this hotel a lot. Location was great. A lot of restaurants near by and shopping. You can walk to the macro plaza and to the riverwalk (Paseo de Santa Lucia). The attention from the employees was excellent.

Quality American Hotel, Low Mexican Price

Sheraton Ambassador Hotel is like any 4 star American hotel, with all the comforts of the USA. Staff all spoke perfect English, the room was top quality. It is very close to the all the museums, monuments and government building in downtown Monterrey. The only annoyance was the local strip club callers a block away. Every time we walked pass going to or from the Hotel we had to endure the aggressive door guys trying to get us to go inside.

great value, but few ammenities

Having stayed at many Sheraton's during my career, I was expecting the hotel to have many more ammenities. One central restaurant, a dark dingy bar, and no swimming pool.

Great Location

This is a good hotel for the price, a little old but for the price beats many in the US of its kind, the downside was that i paid for a Club Level room with breakfast and when i check in i realize this was not that i was given, the good thing i had my reservation and they did not like that much on giving the room for the price i paid... dont know if it is the Hotel or Hotels.com issue but needs to be clear, specially because the breakfast buffet there is expensive, fourty dollars per person. Another disadvantage is they charge for the internet service, other similar in the area do not, add twenty dollars per day for this service.

Great hotel, but check if your AC works

As with other hotels in the area the Sheraton ambassador is beautiful and the service is outstanding. The only problem I had was the air conditioner in the room. I had to move 3 times until finally I got a decent AC. They were very nice about it. Its a great hotel, just make sure your AC is working in the room. And don't unpack until you are sure.Other than that, this hotel is as perfect as any 5 star hotel in the States

Great Hotel

This was not our first stay at the hotel. We had previously stayed here and we decided to make it our hotel at this particular city because of the convenience to close locations, cleanliness, comfort , beautiful views and staff courtesy. It was an awesome stay. We loved the food and the staff help available at all times.