Shangri-La Hotel, Sydney

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Outstanding Service

We will stay in a Shangri-La whenever they are available from now on.

Great Location!

As expected, the Shangri-la delivered. Would recommend booking their club level rooms - nice to relax in the lounge with complimentary drinks and appetizers in the evenings. Good location - walking distance to Circular Quay and The Rocks area. The views out of the window were spectacular - both the Sydney Harbour Bridge and Opera house were in view. Their breakfast buffet is excellent - eggs made to order, Japanese and British breakfast items; definitely a nice way to start the day.

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Good hotel, great service and location

The hotel had a great location, with views of the Harbor Bridge and the Sydney Opera House from our room. Although people complain about the steep walk up the hill to walk back to the hotel, there are roundabout ways to get there that also get you around the Rocks area. Horizon Club is definitely recommended, as the service and views are top-notch. The hotel room furnishings, however, definitely needs some updating for a top-rated hotel: looks like furniture from the 1980's. The cleaning of our room upon arrival was also not quite up to par.

5 star experience at 4 star price

The service and experience at this hotel was beyond our expectations. The staff is courteous, helpful, and responsive. We asked if a roll a way would fit into our room when we checked in. The desk said they would give us a junior suite so we could have two rooms. We were overwhelmed when we actually saw the spacious room with a breathtaking view of the city. We have travelled a lot and this room was larger than usual, and the amenities were better. For a change, the bathroom was large with a tub. The staff couldn't do enough for us. The location is great with the rocks areas within three blocks and the CBD a short 10 minute walk. The hotel overlooks a busy highway, but being on the 20th floor, we heard little noise. Some complain about the steep walk home from the rocks (and it is steep, with three long uphill climbs), but we just took a cab up the hill for $5 AU. It was well worth it to be so close to the harbor and to take a cab at the end of the day when we were tired. I would definitely recommend this hotel and stay there again.

Internet not working, false charges on the account, rude staff

We called ahead to make sure there was internet access since we needed it for business. 3 times the internet went down, and 3 times we were given different answers and different reasons for the failure, finding out later that none of these were true. We asked over and over to be moved to a different room where the internet would work, and finally were - so that issue was solved. The keys we were given to the new room were not working, and neither were the keys to the old room, in order for us to pack all our stuff up and move. Next, some $60 appeared on our account that we did not charge; after some investigation, however, these charges were removed.

So refreshing!

Great hotel, great room! Very comfortable and located very centrally. Close to Harbor Bridge, Circular Quay, and Darling Harbor. If you book, try and pay extra for a room that allows access to the Horizon club. Good breakfast, but Great afternoon/evening tea and appetizers..

Outstanding Hotel

For the price it was fabulous......the bed was soooo comfortable and the bathroom was top notch. Had a view of the Sydney Harbor with the Opera House.....absolutely beautiful! Breakfast was good and everyone was so nice.......it was a wonderful stay

Insurance Pro.

The best view we ever had!!!!!!!!! a great hotel with great food and bars. Couldn't imagine a more romantic room and view

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Sydney Shangri-La

We thoroughly enjoyed our stay. The room, location and personnel met our needs very well. We definitely would stay at any of the Shangri-La Hotels again.