Sandman Hotel Vancouver City Centre

Inconsistent quality and service

This could be a great hotel due to excellent location, but it was very inconsistent in the quality of rooms, conditions throughout hotel, and staff service. We stayed in two different rooms due to a poor first room. One room had a desk chair in a too small a room and the second had no chair for the desk in a larger room. The larger room had a coffee maker that could not reach the power outlet from its established location. Worst of all we were lectured on not having notified the hotel that we had four people in the room when we were clearly paying for four adults. They made a mistake in their record keeping and had us listed for two. Their mistake resulted in us being severely reprimanded for trying to cheat the hotel even though we had paid the surcharge for extra adults. We are not staying there again. Too bad because it has a great location convenient to many downtown activities and transportation.

Needs Improvement

The bathroom had a sour smell as if it had been cleaned with a mop or rag that had mildewed. There was no room service even though there are 2 restaurants in the hotel. The lighting in my room was too poor to read by, overhead lights are placed in odd places both in the room and in the bathroom. It was very noisy - could hear all conversations in the halls. The TV didn't work nor did the wireless internet. I had to call twice to get the TV fixed.

Guest did not leave a comment.

Nice, very busy place

This hotel was fine. Our only complaint was the acoustics. We could hear activity in other rooms. Our friends were next to the elevator and could hear people getting on and off.

Avoid the 11th floor

We arrived on a warm afternoon and were put in a stifling hot room on the 11th floor. Even after 3 hours of running the a/c, the room was still unbearable. When I let the management know this was not acceptable, they moved us to a cooler, but smoking room. Finally, the next day, we were moved a second time to a clean, comfortable non-smoking room. The upside was that the staff tried hard to make our stay comfortable and was very helpful with information about local restaurants, directions, etc.

Guest did not leave a comment.

Pretty Lobyy but that's all

Tired old hotel needs work, but they keep the lobby up for good appearances.

Great Location/Price

Very clean and comfortable hotel. Was easy walking distance to the gaslight area and downtown shopping.

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Not worth the price

Location was okay, as I was seeing Coldplay at GM Place, which is just a block or so away. But it just wasn't what I was expecting for the price I paid: small room, lots of maintenance being done, almost no hot water in shower. But the front desk staff was very helpful and friendly. Wouldn't stay here again simply for the price - just wasn't in my room long enough to justify it.

Guest did not leave a comment.

OK Hotel

I wanted to stay nearer the ship dock, my wife wanted to save a 100 bucks. We did what my wife wanted. She was happy so I was happy.