Royal Garden at Waikiki

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Under construction

Parts of the hotel had been remodeled, as part of the recent Wyndam purchase. However our room had not been one of the fortunate updates. The lobby and common areas were very beautiful and the staff was friendly and accomidating. One night my wife found a cockroach in the bathroom, and when I called down to the front desk the responded with a "what do you want me to do about it attitude."

Needs Improvement

Ok for the Money, But the hallways need restoring with new carpet and Wallpaper/paint. I went out early in the morning and returned in the afternoon with the room as I left it. I left off my purchases and left again. I found a housekeeper at the extreme end of the Hall and requested some clean towels. When I returned late in the evening the room was finally cleaned up. It seems to me they need more help. Good things--there is a Coffeepot with coffee,tea,cream and sugar. Also a Small refrigerator and a microwave in a Area separate from the Bathroom.

very happy with our stay

we did not want to spend a whole lot of money because we were only stopping over. We chose this hotel because of the reviews. So I feel I owe this back. I was very happy with our stay there. The staff went out of the way to make our stay pleasant for us. We were surpised at friendly everyone was. I was a little worried when we showed up and there was work being done to the outside, but someone was right there to pick our bags up and carry them inside which as very impressive. And the inside was wonderful! Very elegant! And again, the frontdesk and staff were wonderful. Very helpful in finding us places to see close by. And a limo! to my appt the next day. The breakfast the next morning was great, lots of choices. And checkout was very easy and quick. The price may be three stars and maybe the hotel building is three plus (very small pool and no hot tub) but the staff is a five star! I have traveled to vegas, san diego, l.a., and s.f., and this topped any place I have stayed in the past. Kudos to the staff.

Great room for the money

The Hotel was within walking distance of downtown very satisfied

Not a clean place to stay

Our room was dusty and the air conditioner didn't really cool down our room - which is really bad after a day in the sun and humidity - you want to cool off somewhere and the room didn't offer it for us. The staff was good. The one thing that was not mentioned when we made our reservations - valet parking only. The fees were not listed and it came as a bit of a surprise to us. Had to pay additional $65.00 for a three-day stay just for parking and tips to the valet person. Buffet breakfast - stay away! Cheap and not very good! For $9 a person, we could have done better at McDonald's!

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The little things add up

The first impression of the hotel was great. We received an awesome greeting, the lobby is beautiful, and the bell staff that parked the car were extremely nice. Then we got to our room. The hallways are missing trim, the doors have a decorative metal plated frame that is peeling up on most of them. Our bed had blood stained sheets on them, and we had to ask three times before they were finally replaced at close to midnight. The toilet seat was not attached to the toilet, and was never reattached throughout our three night stay, and the shower and sinks had cracks in them that were rust stained, as well as hair in them both upon our arrival. I was not very impressed with the quality of our room.

Great room for the money

The Staff at the Royal Garden hotel was very outstanding. They were friendly and very helpful. I liked the valet parking. The room was comfortable. I would definitely stay at this hotel again.

Exceeded our Expectations

Recently we spent nine days at the Royal Garden in Waikiki. We were delighted by the size and comfort of our room. The view included part of the canal as well as the ocean. We were very pleased with the hotel parking which was 14 dollars a day and worth it. The different bellmen were very friendly and efficient. The pool was very clean and refreshing with saunas and restrooms by the pool area. Towels were provided by the bellman at no cost. The location turned out to be very convenient for our vacation agenda. If you do not have a vehicle, The Bus and public trolly stop is only a block away. It is an easy walk to the beach by the Hilton. (Just a reminder that there are firewalks every Friday night at that section of the beach.)We would definitely use this hotel again.

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It Not Bad for the Price

I agree with most reviews for this hotel. The staff was friendly and like other reviewers have said the lobby and public areas looked nice; however, the rooms were mediocre. Remodeling is on going on the exterior at this time. Seems like they have placed more time and emphasis on updating the public areas. If they did the same with the rooms I think this would be a fine hotel to stay at. Free internet access is available in the lobby, but there is a charge for in room access. Parking is $14/day and not $18/day as I had previous read somewhere. It is within walking distance of Waikiki Beach. Lastly, pool hours are 8 a.m. to 7 p.m. Seems a little early for the pool to be closing to me, but they said the residental neighbors have complained about noise in the past. Overall, I think it's not a bad hotel to stay at if you're on a budget and planning to spend most of your time at the beach or sightseeing.

Bang for your Buck!!!!!!

For the price that we paid, it did exceed our expectations. We were surprised to get a hotel at that price anywhere in Waikiki. The staff is extremely friendly and the concierge service was excellent. The beach was about a 5 minute walk and the Waikiki strip was right around the corner. If anything bad I would say that the pool is very small, as well as the tv (but who really watches tv while in Hawaii). There was also some renovations going on, so there was some noise and construction at the entrance. It's definitely not a 5-star hotel but you can't expect that at the price you pay.

Nice hotel with good value

I enjoyed my stay here.The location is great, just minutes walk to waikiki beach and very close to those stores. You can have a good canal view at the hotel. I arrived here at night,however the staff here are very friendly and helpful. The room is clean and they maintain it well. You have to pay for the parking here $14/day.The parking guys are very friendly.I think the hotel is of great value for the price.