Riviera Hotel And Casino

Needs Improvement in Housekeeping

My major disappointment was with the maintenance of the room in which we stayed. On the first night(Wed), one of the beds was dirty (old linen) and had what appeared to be mucous from someone's nose on the sheets. We called the front desk twice and someone finally came to change it after 45 minutes. The floor was not vacuumed and we dropped a price tag from a new piece of clothing on the floor, where it stayed from Wednesday through Friday. In the bathroom, a little sign giving info about the towells, was in the same spot on the floor from Wed thru Fri. It appeared that the floor was not mopped or swept until Saturday. The bellman was very good, the waiters for room service were excellent. The housekeeper who came to change the linen on the first night was thorough and efficient after the 45 minute wait. I would be reluctant to stay there again!

horrible hotel

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Started out fine but went downhill

When I arrived at the hotel I was very impressed with the room. It's very well decorated but not in the best location, room not very clean and the maid service forget toilet paper. When I called to get some, it took 30min. to arrive. Even with this I still was going to stay 2 more night but when I called downstairs no one from the front desk answered (phone rang at least 15-20 times). I then asked to speak to a manager and of course got an answer machine; I left a message and waited 4 days with no call back from the manager.

Outstanding service and room.

I arrived at 2:00p.m, check-in wasn't until 4:00p.m but they allowed me to check in. The room was spacious, clean and smelled clean. After living in Vegas for 35 years, I have seen some places not so nice, but was really a nice treat staying at the Riviera.Room complete with a refrigerator, flat screen TV.Hotel was really quite and the bed was perfect.I would stay there again. Plus the hotel does not charge a resort fee as so many are doing these days.

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More bang for the buck

The Riviera Hotel beginning with Staff at the Registration Desk are most obliging and very professional. Overall, I always try to stay at the Riviera because it is near my business and easy to get in and out. Don't forget to try the Hotels best restaurant "Kady's". Salads are the best and service is outstanding.

Great Value - Hotel is a little tired but in great spot and nice rooms

At the price I paid I was expecting much worse. I travel 100 days a year for work so was ready. My room was like a courtyard room in a casino a short walk from convetion center. I would stay again.

need alittle more improvement

rooms still need to be updated. Didnt realize we had to pay $3.95 for the use of the electricity

Not Worth it at all!

We switched our hotel for the more expensive Riviera Hotel and I really regret it. We were staying at the Stratosphere where we were well taken care of and were given a great room. Friendly staff and great premises. We were staying 3 more nights so we figured why not trying someting else. More money so must be better RIGHT!? WRONG WRONG WRONG! The Riviera was a disappointment beyond belief. The staff is unfriendly and really shows you that they could not care less about you being there unless you have millions! The room they gave us was not cleaned since September 2009 and after calling and calling finally got another room. Little did I know that I would have to call from 10am to 3pm the next day before we can have our room. I was sacerd to call again because they made you feel so bad! The hotel has great potential and in the end we were grateful to get a clean remodeled room but this took time away from our precious vacation time. Will not stay there again.

Decent Room but Hard Beds

The beds could have been more comfortable. They were very hard and I woke up with stiff back. I know you go to Vegas to do other things than watch TV but the channel lineup was very measly.

Very pleasantly surprised!

The rooms were newly renovated and very nice. Far more than I expected for that price. I think we were in the Monaco tower.

A Convention Hotel

If you are attending a convention in this hotel, by all means, stay here. The rooms seem just recently updated, flat screen TVs, fresh linens, etc. However if you are looking for a vacation hotel, this is not the place for you. I suppose if you have very limited means, it's the best of the cheaper hotels. However it is not located near the major Strip hotels. The casino/surroundings etc quite dated. Fine for convention- Not so fine for a vacation. Oh - bring your own pillow - hardest foam pillows I've ever slept on. Ended up rolling the down comforter up and using it as a pillow - worked great.

See it before someone buys it and tears it down!

i went out for a friend's birthday. they had booked their room a few weeks before i had, and so had gotten an even cheaper rate. still, i feel my rate was pretty good. when we checked in, both of our rooms were upgraded for free. i appreciated that the clerk could and did. my only complaint was on late check out. at the riviera, they charge you an extra $10 to check out at 1pm. at the other vegas hotels i have stayed at, staying til 1p was free. overall, i remain satisfied. right next door to the peppermill (try their ribs. have a blue hawaiian while you're at it). nice piece of vegas history. see it while you can; you never know what the future holds in that temporary city.

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