Rio All-Suite Hotel & Casino

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Customer Service needs help

Great room for the price, customer service is in need of a lot of help. The night staff is very unhelpfull and once you find them unwilling to help.... I spent over a hour walking the Casino looking for my room or someone to help me find my roo. But once in the room, the room was large, and overall a great buy for the price....

Good Vibe

We liked the hotel and have stayed here before. There is an upbeat and young vibe which we like. Not a lot of kids here. Nice pool (but only 4 feet deep max). Great rooms. Large and great views. Two sinks which is nice. Very quiet for sleeping. They just need to get rid of the ugly loveseats. Also, hotel maids should have upholstery cleaner and should use it. Otherwise very clean hotel. There are two free shuttles one to Paris and back and the other to Harrahs and back. And they run often. Public computer usage is bad - no privacy and expensive. Very slow front desk people - waited a long long time to check in and not quite as long to check out. The restaurants are so expensive we ate at Gold Coast next door except for Breakfast. Nice breakfast at San Paolo Restaurant though. The excellent Mexican restaurant Bomboleo is not here anymore. That is a shame. Also, they need an ice cream shop in the mall area. We had to buy expensive ice cream bars in the gift store to get our ice cream fix. The casino is very nice. Would stay here again. FYI, we took the Deuce to get around the strip since we didn't have a car. They are brand new double decker A/C buses with tvs inside that show you what stop you're at. For only 7 bucks you can ride all day up and down the strip (both sides with frequent / convenient stops).

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Very nice, but not what I expected

The hotel room was very nice, but I wouldn't consider it a suite. In my opinion a suite is a separate sitting area our room was just one large room. And it was a little further from the strip than I thought, but with the shuttle it worked out fine.

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Great value for the buck

Rooms were clean and large with sitting area, double sinks and lots of elevaters not requiring a long wait. I only found a few things that need improvement. Some of the employees didn't have a HAPPY FACE and had a bit of an attitude.

Needs Improvement

The furniture in the room was old. The cushions on the sofa were flat and sinking into the frame of the sofa. There were stains on the carpet. There was no coffee pot in the room. Toiletries were minimal. The casino was far too smokey from smokers suggesting a poor air ventilation system. Internet access was $12.00 a day! The major good thing that this hotel has going for it is the service orientatioin of the staff. Staff were consistently helpful.

Would stay here again

This is one of my parent's favorite places to stay which is why I booked a room here. The hotel gives you coupons upon check-in to use on buffets, clubs, etc. but I think that's probably common for a lot of hotels in Vegas. I booked a single King size for 2 people and was really impressed with the size of the room. There was a sectional sofa which could have slept another person and the bathroom was the biggest I've ever seen without it being a suite. Very impressed with the size. It also had a small fridge, but no microwave so we picked up some snacks to keep in the room and we also ate at the buffet which offered the biggest selection of food I've ever seen and everything I tried was excellent. We took advantage of the fee passess to Voo Doo Lounge and it was a great view of the strip with a DJ and girls dancing on the rooftop, just get ready to spend $10-12 per drink there. The only downside I can see is its location, but when we wanted to go to the strip to other casinos, it's just a 15 minute shuttle ride away which is free and drops you off near Paris.

great room!

the rooms are nice and big for a hotel and very nice. tv placement is kind of annoying makes it hard to watch tv from your bed when you're hanging out in the room taking a break from gambling and shopping. other than that the hotel was quite nice and has shuttle service to and from the strip, which came in handy and saved us from having to spend money on expensive cab fare.

Quality stay

Rio is nice, not too far off the strip, close to the Palms, Buffett rocks and rooms were nice. I give it a B+

Fun! FUN! Fun! Wow, what a great hotel!

We spent one night at the Rio and it was non stop Fun. the people that worked there were very accommodating and if you looked lost they would step up and point out a restaurant or show. The room was great the view of the strip was fabulous. I would recommend the hotel and the Buffet. it was great food, a little pricey for an entry cost but overall great!