Inn at Aspen Hotel by ResortQuest

if you are a frat kid than this is for you!

For a hotel in Aspen that I stayed at long ago and loved it!!! I was very disapointed with this Hotel. The staff was very nice. But someone who owns or runs the operation needs to take the blame for a place that was once A fine place! And now is a dirty poorly run Hotel. too bad!

never again

rooms need to be remodeled and have a musty smell. shower had mold in the corners and rather our of date. the worst was the bed. it had more lumps in it than you would find on the ski slopes mogul field. After waking up each morning, I felt as if someone had been punching me in the ribs and back all night! will not stay here again

Great room, good service, excellent value for money

Overall, it was a good combination of value, comfort and convenience.

Guest did not leave a comment.

Guest did not leave a comment.

OK Hotel.

Ski in & out very satisfying. Requested mountain side view, but did not get it. Desk Clerk promised to work it, but never got back to me. He was off duty a day later. No explanation whatsoever.

Guest did not leave a comment.

Guest did not leave a comment.

not very courteous

Do not disturb sign was left out each morning, yet still got housekeeping pounding on the door at 8:30. We stayed an extra day, made arrangements with night staff, day staff was not informed. They were painting right outside our room, they were often noisy, not to mention intrusive. They also had lost our reservation, and it took almost an hour to get checked in. One or two of these might be acceptable, but at this price in Aspen, all of this together was too much.

Just OK

Huge construction on the road in front of the hotel. The pool had so many bugs on the surface, I couldn't get in, and the hot tub smells bad. Both need attention. The servers at breakfast are so anxious to finish their shift, they clear your plate while you are still eating off of it. Overall, ok for the price, but don't expect to be withing walking distance of Aspen.

Nice, Comfortable Hotel

Nice, cozy, homey place. The only problem was that the maids kept coming in the room to clean before we had left. Seems they need better communication to the maids about when is a good time to clean (certainly not when the guests are still in the room).

No power in our room at the Inn & How long does it take to flip a circuit breaker??

The rooms were rather large, and adequate. There is NO elevator, so when my son joined me with 9 weeks worth of luggage, we had to carry heavy, full, bags up the stairs. Biggest concern was the quality of customer service. On our last evening in the Hotel, we blew a fuse (around 7:30pm) which only affected our room. Called the front desk and were advised that maintenance would be called. With a northerly facing room, and night quickly descending, our room was getting darker by the minute. The glass door and window helped, but it was black in the bathroom. Called back to the front desk a full 15 minutes after the original call to find out that maintenance still had not been contacted! My frustration grew, and was met with a surly front desk person who told me he did not appreciate my attitude. Remember, dark room, wet hair, dinner reservations and an early flight out the next morning. No suggestions were made for our predicament, flash lights were not offered, and no expectation of when the power would be restored was given! It was I who suggested maybe moving rooms (which was only as a last restort). The front desk person said if we wanted to move rooms I could come down and make arrangements, but he would still try to get in touch with maintenance. I went down after another 10 minutes or so to speak in person with the front desk manager. Found out that I had spoken on the telephone with the bell hop, that the front desk manager had stepped out and just then returned. The maintenance people had still NOT been contacted. (Now we are almost 30 minutes after my original call.) In my exasperation, I suggested that the front desk manager find us a different room, which he did, and provide me with a flashlight (which he did not). We did move into a different room, with absolutely no assistance from the hotel staff. Eventually the manager returned with a small pen light that allowed us to check the room for left behind items. Needless to say, I would

Needs Improvement

The toilet was not flushing and unfortunately during the stay I was ill. After multiple calls to resolve the problem I finally had to go the front desk to get a plunger and try to resolve the issue myself. In addition the microwave did not work. When we called to get service no attempt was made to switch rooms or rectify the situation.

Maintenance

The hotel is clean and has friendly staff. However, the room need the mantenance, especially the bathroom. Some of equipment has been ware out and need to have the replacement. The shuttle is very useful. However, the driver has constantly changed that some of new driver does't know the location. Suggestion: shuttle have a fix schedule and fixed stops that easy to catch them.