Regal Sun Resort-Downtown Disney

Overall not worth the price

When we arrived they downgraded our room. It took me 15 minutes to get this fixed, and another customer came up and had the same problem. The front desk service was not very pleasant and did not appear empowered to help guests. When we got the correct room it smelled of mold. Their were brown stains on two of the five pillow covers and the bathroom did had some strange stains on the walls. The bell hop was the one redeeming feature about this hotel he was knowledgible about the area, friendly, and willing to help. Parking at night is almost impossible as they do not have enough parking spots for the rooms. It took almost 20 minutes of driving around to find a spot and I noticed most cars were parked on curbs and in grass areas. The front desk also gave me a coupon and said see guest services for more info. When I went to guest services, the girl that handed me an envelope with coupons for local stores and restaurants couldn't be bothered to get off her cell phone. I tried the gym while I was there and found that the water jug was not replaced and remained empty from one night until well after 10 the next morning, when we checked out. I have stayed in several hotels in this area for the same price and found them all to be cleaner and better staffed. I will not be staying here again or recommending it to anyone else.

Guest did not leave a comment.

Great room for the money.

We like to stay at the Regal Sun because of the great rates we find AND because it's so near Downtown Disney. You can't beat the stay for the discounted rates.

Shuttle buses a good deal

I found the Regal Sun to be a good price and the staff very friendly and helpful. The buses were easy to use and always on time. I would stay there again.

Ok for the price, but lousy service

The hotel is chronically understaffed which is reflected in the long lines at the front desk, as well as the annoyed people behind it. Overall ok, given the low price/night.

Not a Disney quality "resort"

Location was great, Price (discount for one night) was fair but to call this a "Disney Resort" is a stretch. We stayed in the "Motel" portion of the hotel and the rooms were old (but newly painted). Elevator was broken so had to go to elvator across the hotel. Nice Motel, not a Resort or Hotel.

Location Location Location

We enjoyed this hotel and will stay again very soon.

Issues

House keeping knocked on our door the next morning 3 times before we checked out. First time was at 8:00 am waking us up. Hot water did not work after 11:00 pm. Elevator would get stuck on the 5th floor.

Great location- Cool Hotel!

Great location {right across the street from Downtown Disney} Nice hotel, great pool, very nice service

Fantastic location

For the price and location of this hotel, it was a bargain! The lobby was fantastic and we walked to Downtown Disney Marketplace within 3 minutes. I'd definately stay here again.

'Always a pleasure'

Everytime we stay here even if its just a night or two - we always have a great time. Staff are friendly and polite - the location is prime - pool area is very relaxing - its just an all over fun place and we will always come back.

Great room for the money

Great room for the money. Kids loved the pool.

Great Hotel

Clean Rooms, Amazing pool and walking distance to Downtown Disney.

Outstanding room for the price !!!!

We were a late arrival and the night manager was awesome !!!! The hotel was very busy !! We were given an upgrade which we were not expecting. A deluxe room with a comfy kingsize bed,large sitting area, mini kitchen, & huge picture windows with a spectacular view !!! They were in the process of renovations and I think our room used to be two rooms and they must have knocked down a divider wall and made one large studio suite.Only have one issue and that was the newly redone shower...could've had better water pressure..the hand held shower head was a pain but all in all we had a great stay and would recomend this hotel to our family and friends. Oh and the Valet was awesome too !!