Ramada Plaza Hotel & Suites-Phoenix Metrocenter

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Good value for the price

Remodeled, modern room. Great value for the price.

Nice Place to stay.

We always try to stay here on our way ot of AZ.

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A mixed bag

Location and price seemed reasonable. Clean, but when we first checked in and got to our room there were no linens -- bed was stripped and bedspread/pillows on floor. Manager moved us to a room of a lesser type than we had booked (standard instead of King). When went to get breakfast in the morning (a major reason we chose the hotel) we were told they hadn't gotten any food deliveries for a couple of days and didn't have any breakfast; this was after I had asked about breakfast at check-in the night before and been told to just come down in the morning for it. Was disappointed in the lack of even an apology, let alone having to pay for service we did not receive.

Good hotel, bad front desk help

The hotel was clean and comfortable. The bed was comfortable and has a modern decor. The only real bad side was the front desk clerk, she was not friendly and it appeared that I was bothering her on check-in. She did not inform us of anything but just where our room was. The maids were very friendly and tried to be helpful whenever possible, this I feel made up for the rude check-in experience. Overall, I will stay here again. I was a relaxing stay, once you pass the check-in process.

very nice for the price

Over all, I was very pleased with the room. It had a nice feel to it. Great beds, good towels and the upgraded features in the bathroom were a nice surprise. Although they only had 1 packet of coffee and there was two of us. The desk staff in the morning was not as nice as the evening staff. The restrant was closed for some reason so breakfast was a bit, disappointing....A brown bag with an apple, nutrigrain bar, a packaged danish, and a bottle of water. It could have been worse though. Overall the best part was the room. I would stay again.

Outstanding Hotel, for the lowest price!

I was searching for a hotel for the lowest price and was amazed to find this one, I got a deluxe king suite with a walk in shower and it was just beautiful! very friendly staff and well manicured grounds. i would highly recommend this hotel to others!

Surprised!!

Very nice hotel for the price paid. Free breakfast, great front desk. Great staff!!

Very Clean room

Check in was easy and clerk was very nice. The room was better than I expected and very nice smelling. I like the no smoking policy that the hotel has. I beleive the rooms were recently remodeled. If I was in the area I would stay there again. The downside of this hotel was the breakfast. A bag with water, granola bar, apple and danish is not my idea of a continental breakfast. They had no tea bags only coffee in room. When I asked the desk for tea they said they didn't have any.

A few things

This property advertised a hot American breakfast buffet but it was not offered at the time of my stay. The restaurant on site was completely shut down, so there was also no room service, which was advertised as well. There also wasn't a phone book in the room, so I couldn't even find the nearest pizza delivery. The front desk staff was friendly and efficient, the housekeeping exceeded what I expected. The beds were comfortable and the mini-fridge was clean and free of the odors I've experienced in other hotel fridges. The entrance could be better marked, but parking wasn't an issue. Wireless service was spotty, and the TV remote didn't work well. All in all, I'd consider staying here again, but I'll make sure I research restaurants nearby before I leave home.

misrepresented hotel

hotel was very clean, courteous employees and overall ok for the price. negative side clearly stated free breakfast buffet on all websites not a continental breakfast but a free breakfast buffet,and of a three day stay only monday 27 july 09 was breakfast available .tues 28 july 09 a order from corporate discontinued available breakfast except for room serv. paid breakfast orders. no breakfast offered wed.29 july 09 except for room serv. only . management appologized and was very courteous but corp. did not feal any reimbursment was due .non registered guest were required to pay 10 dollars per person plus tax but breakfast for registered guest was included in the daily package rate . will i stay with ramada again ? absolutely not ! hotels .com is an excellent source if companies they represent deliver what they offer