Radisson Blu Royal Hotel, Brussels

GREAT HOTEL AND STAFF

Radisson Blu is a great hotel with a very efficient and kind staff. I loved my stay here. The breakfast buffet was not included in the rate and we purchased it separately. It was extremely overpriced. I would stay here again, but not purchase breakfast.

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Requested a King

Wished we had a King bed! Service was slow..........

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Needs improvement

To start on a positive note... the room was nice and the lobby is nice (although it smelled like stale fish upon arrival). The staff is NOT 5 star and neither is the service. Our room was not ready when we checked in at 3:15 and we did not get an apology or anything... when we asked how long it would be until it was ready the desk woman said, "you are not the only ones; there are others before you"?? An hour later we checked back (they would not call us or some get us at the bar) and they said it would be another hour. No smile, no offer of apology or "we are really sorry, please let us buy you a drink"... THAT would be 5 star service. Had dinner in the Atrium restaurant - no matter how friendly I was, could not manage a smile from the staff! Final note, husband was VERY ill and we had to stay an extra day and they wanted us to change rooms because a Radisson General Manager had blocked off our room (just a basic room... not a special suite or anything) so I had to get the hotel manager involved... just not 5 star service.

Outstanding Hotel

I wasn't sure what to expect traveling abroad, but this hotel went above and beyond my expectations. From the onset of making changes to my initial reservation, the hotel staff was friendly and accommodating. We arrived earlier than expected at the hotel and they granted us early check-in. Most of the staff speak excellent English, which was a bonus, as I only speak very broken French and no Dutch at all. Our room was clean and very comfortable. The concierge was the nicest gentleman, who assisted us with all of our questions. The breakfast was beyond all expectations--not simply a fresh, tasty meal, but incredibly fresh and delicious! The staff in the breakfast dining area went above and beyond and were the nicest people! Suggestion to Americans traveling: learn some of the local language when traveling, you're received and helped much more readily. Opt for the business package, if you can. In this hotel, I felt just shy of royalty, it was a perfect stay.

Perfect for the business or pleasure trip

Outstanding from top to bottom. Arrived early. No problem, they had a room for us. Breakfast separately is expensive (25 euro) but was included with our room. Very good meal. Perfect start to the day. Very helpful and professional staff. Excellent rooms. Very convenient to metro, train station, and airport (via station). Historic areas are just a 2 minute walk away. Long wait on busy days for a taxi. Don't be afraid to take the metro. We've stayed in a lot worse. Rarely stayed in better.

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Great hotel in heart of Brussels old town

Excellent, clean and comfortable hotel a few steps from many of the city's historic sights