Queen & Crescent Hotel

Horrible Facility - Not worth any price

My stay at the Queen and Crescent Hotel was so bad that looking back on it, it's almost comical. I never write reviews online, so the fact that I am taking time out of my work day to write a poor review really reflects the poor quality of this hotel. Here are some highlights of what to expect: -Mandatory $7 per day charge for phone/internet at Check-In even after you prepay -I stayed in the second adjacent building which I could not get into until another guest let me in. My room key would not open the door and the actual door handle was broken. -I paid for a room with a Queen bed, and of course it was only a Full bed. Normally this wouldn't bother me, but the bed was uncomfortable and small. I didn't get any good sleep. These three issues really rubbed me the wrong way and I hadn't even been at the hotel for 30 minutes. Other concerns: -Lack of light. There was one "frosted" window in the room with a metal grate. One of the three lamps did not work. -Cleaning was lackluster. There was a used bandaid on the door and the mirror was clearly never washed. One day, there were no towels in the bathroom. -Whenever I had an issue, the front desk was busy. I couldn't tell if the phone didn't work or the front desk intentionally left the phone off the hook.

Review

My first disappointment was with the check in process. The room was not ready by 4PM and the manager had no explanation of why. The temperature in the room was difficult to regulate consistently. I did not complain about the temperature I just dealt with it. However, the room did not have a T.V. remote and the safe did not work. I did complain about the remote and safe. The hotel did locate a remote but ask me to change rooms to resolve the safe issue which I declined. Ultimately, the hotel will survive because it is located in downtown New Orleans about mile or so from the French Quarter. It serves the purpose of having someplace to stay while in New Orleans. Also, it had a certain charm in its decor but I’m sure someone else could have a more positive experience.

Outstanding

Excellent friendly service at all times at the front desk Convenient car parking attendant service. Really quiet and safe feeling. Would definitely stay there again

Not Recomended

The Hotel Reception was okay and the receptionist was helpful until we checked the room. The Bathrooms were dirty and there were no bath towels. Called the front desk about the bathrooms. They were supposed to send someone to the room with towels but they never came. Internet access is only available on the first seven floors. convenient for downtown and the Riverwalk, however would not recommend anyone stay at this hotel.

No frills Hotel but good comfort for the $/Great location

We stayed at the Queen & Crescent the weekend of the Saints/Jets game. The staff was very friendly, the location great - near Dome, Warehouse District, Harrahs and the River. TWe had two rooms, and checking in was a breeze. The room was clean, the area quiet, we had a large flat-screen tv, and the bed was SUPER comfortable. We slept very well. (our friend had a very large room, but a small tv which was not digitally connected, so he had few channels). There are no frills at the hotel really, but the price is right. Danish and coffee are offered in the morning. But if it's breakfast you want, Mother's is only two blocks away!

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Might Be an Abberation

I've stayed at this hotel 5 times now; each time you get a decent price, and decent proximity to Canal St., French Qtr and Harrah's. However, each of the last two times I've stayed here, the service with regard to valet parking has been nothing short of absymal. My girlfriend was forced to wait over 45 minutes for someone to just give her a ticket to park her vehicle; this was after I had spent nearly 25 minutes in line for check-in. I was told there was a Journey concert that night, but a glut of people going to see one of the greatest bands of all time is no excuse for bad service. No change when we checked out either--we were told it would be "a long time" before someone could retrieve the car, and we were denied the opportunity to go get it ourselves. We left, came back hours later, and then were able to retrieve the car. Same problems with valet--although not for quite the same ridiculous amount of time--the last time I stayed. This is a cute little hotel with a lot of potential, provided that they figure out this glaring issue.

Great Room for the money

Good hotel. I stayed in a similarly priced hotel the two days previous and the Queen and Crescent was a lavish 4 star compared to the one I stayed. Leave alot of time for the valet to get your car...it takes forever, and be patient with the attendants at the front desk. They are extremely nice but very busy all the time. All in all I would recommend the Queen and Crescent to anyone looking for a bargain hotel last minute.

Nice hotel. Not exceptional.

Nice hotel. Not exceptional.

Great Room for the Money

My husband and I spent one night at the Queen and Crescent while we were in town for a concert. We were very pleased with our room, and we both agree that it's one of the better places we have stayed in New Orleans - even better than the nearby Omni. Our room was spacious and clean, had plenty of pillows, towels, and complimentary toiletries, and even had free Internet access. Our room was located in a separate building from the main lobby; at first, I was concerned about being away from the staff, but the building was quiet and private - the only way to gain access to the building is by using a room key. My only complaint about this hotel is that there was only one person working check-in at the time that we arrived, and the wait was a little long. Other than that small problem, we had a great time and plan to stay at the Queen & Crescent again.

Hotel Needs Facelift

Wow! At first glance, this hotel seemed like a gem on the outskirts of the French Quarter. I was beyond excited to stay at such a "luxe" hotel after viewing the pics online and reading some of the positive reviews. I decided that a few bad reviews wasn't going to stop me! So when we first arrived, the lobby was just gorgeous. However, it took thirty minutes for someone to even valet our vehicle! (that happened all weekened, btw...don't even plan on utilizing your car once you've valeted it). So once we checked in and saw our room, we noticed that it was extremely small though some might describe it as "charming". There were holes in our bedspread and the wallpaper was peeling off the bathroom wall. The sink was wobbly and leaking terribly. The toilet leaked and refilled all night long. In total, the bathroom needed a complete renovation. The housekeeping crew locked us out of our minifridge the 2nd night (but not the 1st) even though it was empty. It was a weird, overrated, expensive stay and I will never stay there again. When I return to the French Quarter I'll be staying at the La Quinta Inn across the street- I'm sure their sheets are not tattered.