Quality Suites - Universal Studios

Not a 2 1/2 Star Hotel

Not too bad on the outside, but needs lots of improvement on the rooms. Pool and spa was closed for two days without warning. We saw lots of health inspectors roaming around one day. Room was not cleaned for 2 days until after 3:00 pm. I would never stay here or at any Quality Suites again.

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Needs Improvement

The staff was rude and not friendly. On arrival our toilet was stopped up and overflowing in the bathroom. The sink was also stopped up and didn't get fixed until the next morning. Will not stay there again.

Outstanding Hotel but needs Improvements

Excellent location and great service from the staff. Excellent breakfast and cocktails. Pool was not heated and this was disappointing. The room could have been cleaned better during our stay. Staff was excellent however the cleaning staff could have supplied our room better with fresh towels.

For a cheap hotel, there are plenty cheaper.

We only stayed one night and we booked a room with a king size bed, which upon check in they told us none where available. There was a giant wet spot on the carpet by the bed. There was blood spots on the bathroom wall. If you're looking for a cheap one night stay in Orlando, there are plenty of cheaper options.

Unacceptable

I stayed at this hotel mainly because of the location and price. The hotel was very poor-looked like a former motel style. Very old and needing major renovations. I got locked out of my room several times and missed an important meeting once because of it. It worried me to even walk on the carpet without shoes or socks on. I may have picked up some kind of rash from the bed linens as well-Doctor's visit will tell. I was going to extend my stay 2 more night for the convention I was attending, but went across the street to a better hotel and was more than happy to pay twice what I paid at this hotel and had a wonderful two nights at the other hotel. I strongly recommend to run from this property now.... I am very disappointed in Quality and will reconsider ever staying with them again if this is an example of how their properties are these days.

under renovation, but great room for the money

We were given a room where the phone was not working and the safe didn't have a key. When we talked to the hotel staff they immediately switched us to a room that had a working phone, but the safe still did not have a key and the television remote in the living room area did not work. Altho, under renovation, we never heard any construction-type noises while we were there. They offered small safe deposit boxes at the front desk which is were we left any valuable items while we were out. I would recommend this hotel to others because it was clean, quiet and the service was great.

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Would stay again

Only complaint was the pool was cold and the hot tub was too hot to get in. Tried the hot tub again a few days later and it was ok but the pool was still cold. The breakfast was good. The hotel was full of teenagers in a tour group from Brazil ( Mid January) but noise was not a problem as they seemed well behaved and we had a room at the end of a wing so they were not passing by our room.

Great Room for what we paid

We got an excellent deal through hotels.com and this was a great room for that amount. However, I would have been disappointed if we had paid the posted amount. It was a nice-sized suite, which allowed for parents to stay in one room and the kid to stay in the other one. It was cold when we were there (which almost never happens in FL) so the outside walk to the room was very frigid. There was a large group there when we were there and we had to fight over breakfast, but other than that, the stay was great.

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