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Quality Hotel And Stes Niagara, Niagara Falls, NY

Quality Hotel And Stes Niagara

Star rating: 3.0 of 5
240 First Street
Niagara Falls, NY, 14303
866-539-0036
Average Rating
3.7
Recommend
81%
84 Guest Reviews

from $53.00

Lowest avg. nightly rate

This rate first available on Wednesday, Dec 2

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Review Details for Quality Hotel And Stes Niagara:

  • 81% Recommend
  • 3.7 Average Rating
  • 84 Guest Reviews
Hotel Service
3.6
Hotel Condition
3.5
Room Comfort
3.7
Room Cleanliness
3.8

Nothing is more important than the opinions of our guests.

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All Trip Types
(84 ratings)
Average Rating 3.7 of 5
Business
(2 ratings)
Average Rating 4.0 of 5
Romance
(10 ratings)
Average Rating 3.6 of 5
Family
(29 ratings)
Average Rating 3.8 of 5
With Friends
(13 ratings)
Average Rating 4.3 of 5
All Others
(30 ratings)
Average Rating 3.4 of 5

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Not Recommended

Trip Type: Family Review 1 of 84
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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it is what it is

* no parking * very noisy guest at night * no order at all in the breakfast buffet *** so it is what it is

 
Trip Type: With Friends Review 2 of 84
Overall Rating
4.0
Hotel Service
2.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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very nice

The room was very nice. The bed was comfortable, with nice bedding. The pool and jacuzzi were indoor, a little old but a great ammenity. The bar was fun, and the cartender was sweet. My only complaint is that check out was at 11 am and as we were packing our stuff onto the cart to wheel it to the elevator at 11:02 a manager came up and told us we had to leave. I thought this was ridiculous that they wouldn't give the guests a five minute leway. I thought it was rude as it was obvious that we were on our way out this was not necessary.

 
Trip Type: Family Review 3 of 84
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 4 of 84
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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great location amd price

clean rooms, friendly staff. close to everything.

 
Trip Type: Overnight Stay Review 5 of 84
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 6 of 84
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Not Provided Review 7 of 84
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Romance Review 8 of 84
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (1)
Good Location not sure on good price

Hotels location is great, unflrtunatley it weas been remodeled and I was awaken early morning by hammers and drills, not very happy about that when you want tp spend a relaxing nite and sleep in, it felt as if we were te only coule on the floor, not sure if that was because of the online reservation with discount or what. THe hallway was a mess yellow tape everywhere and as I said no need for a wake up call becuase the hammering did it for us

 
Trip Type: Romance Review 9 of 84
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
2.0
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Yes (0)
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Good for the money? Not too sure

Hotel Location is great, it is walking distance to some very good places, unfortunately the room I got was right next to where remodeling was being done so no late nite sleep ins should be planned, not sure if it was that I reserved it online or what but it seemed as if we were the only people staying at the floor, there was drywall debris everywhere and as i said construction started early so we couldnt sleep in. Besides that the location was great although that I feel the price was steep considering the mess they had on the floor

 

Not Recommended

Trip Type: Special Event Review 10 of 84
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
2.0
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Yes (1)
No (1)
Needs Improvement

This hotel was in an excellent location for a quick walk to the Niagara Falls State Park however, I was not able to park in their parking lot and had to park in a garage several blocks away. I was told that we were in one of their newly renovated rooms and it was not updated at all. There was also chocolate ice cream drippings all over the heating/A.C. unit. I am not sure that the staff cleaned the room but may have just changed the bedding due to the trash not taken out, the bathroom toilet was also very disgusting and old. I was also under the impression that we would receive a free breakfast but it was actually $10.00 a person, I may have just misread. For the price I could have stayed at the beautiful hotel up the street for a few dollars more.

 

Not Recommended

Trip Type: Overnight Stay Review 11 of 84
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
3.0
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No (0)
Needs Improvement

Parking is a nightmare at this hotel. There are probably only 30 spots, and then parking is in a garage a block away. There's no extra charge, but it was very inconvenient. Also, we found out that hotel employees had taken parking places for guests, but they were not willing to move their cars for the guests. I will not stay in this hotel again.

 
Trip Type: Overnight Stay Review 12 of 84
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 13 of 84
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (2)
No (0)
Mini Vacation

This hotel met our needs for a 3 day vacation to see the falls. It was very close to everything. The rooms were good and clean for the most part. The breakfast was not worth paying or eating but we found another place for that. There isn't enough parking for all the guest and I just don't understand that. We had to park one night in a public parking garage (which they paid for) but was not the greatest place. I was leary about leaving my car there but had no choice. For the most part the hotel is ok for short stays. Two or three nights at best. I would stay there again if I went back.

 

Not Recommended

Trip Type: Overnight Stay Review 14 of 84
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Yes (2)
No (0)
Convenient Location, but Parking can be a problem.

This is an average hotel. What is appealing about this hotel is its location. It is within walking distance from Niagara Falls. However, parking can be a problem. Finding a parking at the very limited spots available at the hotel depends on luck. Good Luck ...

 

Not Recommended

Trip Type: Romance Review 15 of 84
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
3.0
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Yes (2)
No (0)
Crappy service

- The window faced a brick wall just a few feet away. - Only when we complained were we informed that all queen rooms are handicapped accessible (the bed is 4 feet high and very uncomfortable. The door is automatic and must open all the way and stays open for about a minute giving a full view of the room from the hall). - Decided to check out early due to no sleep and was told by the front desk that it was up to hotels.com. Called hotels.com and was then informed that the front desk staff had changed their minds and would not let us leave early. We then went back in and spoke with the exact same staff members and was then told it was their policy not to allow reservation changes despite the fact we were not happy. - They did upgrade us to a nicer room at no extra charge; however, the sun-bright spotlights aimed at the hotel windows again caused another sleepless night.

 
 
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