Quality Crown Hotel Paddington

Helpful Staff, some rooms are very small

the staff there was great and very accomodating. They made great dinner recommendations and tour suggestions. My room was quite comfortable in terms of size and configuration, however those I traveled with had a King size bed in a very tiny room. Barely enough room to walk between the end of the bed and the wall. Their bathroom was very small; mine was quite large but it was a handicapped accessible room.

Good room, good area, terrible staff

I've stayed at Quality Crown Hotel Paddington more than 6 times as have my family members and business colleagues that I have recommended this hotel to. The hotel itself is nice and the location is excellent but the staff is less than enthusiastic about service which ruins the entire experience. During this stay, I arrived with a prepaid reservation only to be told that I had no reservation and that I could be accommodated at their other hotel around the corner. After showing the staff my hotels.com reservation, the hotel employee called central reservations which also said that I did not have a reservation. The hotel employee then told me that they were fully booked and went on to assisting his colleague with ordering a pizza (no joke) and arguing with another guest about late check out fee of 40 pounds sterling. Feeling ignored, I requested that he call hotels.com so we could find out about my reservation which he did, reluctantly (and he continued to complain to me about the other guest who would not agree to the 40-pound charge for late check out). I spoke to hotels.com who assured me that I did have a reservation that was paid for. The hotels.com representative then contacted central reservations who in turn contacted the hotel and I was given a room - yes, suddenly there was a room for me. I can't help but think that this was a way to get me to pay more money to stay at the hotel chains other property. To top the situation off, the hotel employee then began to tell me how Americans don't understand that they should book directly through the hotel and not hotels.com and blah blah blah. During my stay, this same employee continued to make comments whenever I walked through the lobby and, when I had family come to the hotel to pick me up, he told them that I had never checked in. Of course, once I showed up in the lobby he didn't have much more to say. I am extremely disappointed with the service I have received the last two times I stayed at this hotel but

Paddington Quality Inn rocks!

This hotel is very clean and well maintained. It is located next door to the Paddington train and tube stop as well as good nearby restaurants and shopping. The room was a bit bigger than normal London fare-well worth the price!

Convenient Location

TINY rooms, but very clean and recently renovated. The location (right next to Paddington Station) was very convenient, but the neighborhood wasn't very exciting.

Guest did not leave a comment.

Convenient Location

My daughter and I visited London June 4th through the 8th when we left for Paris. The rate was good, the location in terms of the Paddington Station was great, as well as the next door McDonald's for breakfast on the run. There is also a BK across the street! There is a Big Bus stop (tour bus; hop on, hop off) right across the street as well. The hotel is walking distance to Kensington Park and the neighborhood has great little restaurants all around. The room was small, on the 5th floor and had the slanted ceiling on one side, so my daughter had to be careful not to bang her head when getting out of bed! I would have asked for a room change but she wanted to stay. There is complimentary coffee - decaf and regular and cookies in the room. I think I would enjoy staying closer to the west end next time, but would stay here again.

Can't beat the location

Sitting right next to Paddington Station, a quick trip from Heathrow Airport via the Heathrow Express, the Quality Crown is clean, comfortable, and convenient. There is a Garfunkels attached, making warm breakfasts easy to come by and well stocked, if compact gym on the 2nd floor. The cleaning staff were thorough and the accommodations modern. All in all, a very good experience, particularly for business travelers.

Guest did not leave a comment.

Great location, comfortable room

This hotel is right across the street from one of the Paddington station exits - literally a 3-minute walk. The price was just right for the location and amazing convenience, plus the room was comfortable, clean, and trendy-looking. The bed was just the right mix of firm and soft, too. I highly recommend this hotel.

Location, Location, Location

The hotel is very convenient to Paddington Station and the tube is the best way to get around London. Rooms were a little small but we expected that after reading reviews about all hotel rooms in London. The staff were friendly, very well informed and very helpful.

Small room but convenient location

Right next to Paddington Station (Railroad and tube), which was perfect for our train usage (to/from Heathrow, plus local trips to countryside, and around London). Small rooms, but clean and modern. If all you need is a place to sleep, this hotel is for you. Some nice neighborhood pubs within walking distance.

Convenient to anywhere

I was very pleasantly surprised when I emerged from the Paddington Rail Station looked left and saw my hotel. not much from the outside but very nice for the money inside. Polite helpful staff. And so easy to catch the tube or if you like walking in London like I do, a quick stroll to Hyde Park, Oxford St, Picadilly Circus and many other great London spots. I will stay again when in London!

Would stay again

Great hotel and great location. Hotel was next to Paddington Station and surprisingly there was no train noise at all in the room itself. Was allowed to check in a couple hours early and front desk was extremely helpful. Had a problem with the TV but it was fixed the same day. Room with King Bed was a little small/tight but was expected for a European hotel. Will defiantly stay again the next time I'm in London.

Guest did not leave a comment.