Q Hotel & Spa (former Quarterage Hotel)

Q for Quality

This is where I always stay in Kansas City - great service and great hotel at a reasonable price. The staff is always friendly and helpful.

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You get what you pay for....

For the price of the hotel it was fine, but I was basically unimpressed. I knew I hadn't bought the package with the *amenities*...(why should I when I only wanted one out of 3), but was very surprised that I was unable to buy the breakfast that they were providing. Then I asked that my room not be entered by housekeeping, but found they had come anyway, and my last morning had housekeeping wake me up when it was the day I was checking out...I've never had that happen. While there was nothing wrong with the Q, there are plenty of reasonable places to stay and I won't go back.

Great Location

When reserve the hotel room from Hotel.com, what you paid is only for the room. The hotel offers cocktail and breakfast for $15.00 per person in addition to then room rate.

Great location

Perfect location. I loved that we could walk to the bars. Still, it was down far enough on the block that we couldn't hear noise from the street when we were trying to sleep. The room was very well-decorated, and the iPod hookup was nice to have. The only things I found a little strange were (1)the bead curtain blocking off the closet, and (2)the fact that the TV worked in the evening but would not turn on when we woke up in the morning. Neither of these things were real problems, just a little odd.

Disappointed with Amenities

I upgraded my room to take advantage of the shuttle service offered. Don't pay extra for the shuttle. I waited with my 2 young children 1 1/2 hours outside in 42 degree weather by a bar for the van to pick us up. Should have used a cab. When I mentioned this to the desk clerk their response was "that happens" The room was fine, bed comfortable. Telephone in room did not work.

Guest did not leave a comment.

Guest did not leave a comment.

Read the fine print!

I booked this hotel through hotels.com. When I checked in I was told that my rate did not include breakfast, any spa services, nor the use of the hotel shuttle. I was only there one night so had no real intention of using the spa, but the need to arrange for transportation to the meeting I had to attend in the morning was a major inconvenience. I checked my booking info, and indeed the confirmation included the words, "Queen Business, room only." It would have been helpfu, though, had "room only" been explained more clearly.

You need to carefully chose your hotel package

We had stayed at this hotel many times in the past, however since the change to the Q Hotel and Spa, many changes have been made in their reservation packages. When we made our reservation, breakfast was included with the stay. However, after arriving, we were informed that breakfast was not included in our package. Our advise is to skip their rather expensive breakfast and go 2 blocks west of the hotel to the First Watch Restaurant for a much better breakfast.

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Guest did not leave a comment.

"Expensive for poor customer service"

I was one of many guests who booked a room as a wedding guest. Luckily I was not one of the many that got sent to a different hotel because of overbooking, but I almost wish I had! The customer service was poor, the shuttle to the reception was late, and the hospitality room that was booked for the wedding guests after the reception did not get passed along to management so they called the police on us!! And after that, the GM of the hotel would not fix the situation and send the police away so everyone was forced back to their rooms. Very poor communication between management and staff. Not worth all the hassel and money. Will not stay again.

Nice, clean hotel with good location

Rooms are small. Was supposed to have a queen size bed, instead got a full size. It was very noisy. Great location. Very clean. The happy hour is great fun and the omelet bar is very good as are the breakfast facilities in general. Staff was very courteous.