Pantages Hotel Toronto Centre

needs work

In many ways this is a wonderful hotel: good location, quiet atmosphere. But there are still so many problems. Last time I stayed there were flooded stairwells, which had to be used since the elevtors were turned off. This time, while the room was fine, the TV was broken, there was neither soap nor shampoo etc for two days, no bathmats, some electrical plugs did't work, one elevator was defective for use with the required entrance cards. These are minor annoyances but when they pile up, it is a sign of a hotel on the slippery slope.

weird hotel, disappointing service

The first night we were there we expereinced bugs in our bed when we pulled back the sheets. we were on the blue floor and there were little blue lights on the celling and it was way to dark in the hallway. i could barely see which way to go. the elevetors needed your room key to work and as you went up to your floor the lights would change color and make the entire elevator look red, blue, green, and ect. on the second day we came back to room in the middle of the afternoon and found that the elevators were broken because a fire alarm was set off. they told us we could take the stairs (to the 13th floor) but we had to be escorted for security reasons but they could not find a key so several people waited almost an hour to get back to their rooms. this like that happen which is understandable but the thing that was so bothersome was that people were coming in the lobby trying to use the elevator and there was no one there to stop them and tell them the situation, they had to go and ask before they were told. on the last morning we went to take showers and realized the maid had taken the drain out of the tub and left it in the middle of the shower. since i did not have time to wash my hair i wasn't planning on taking a shower so i went to grab the shower cap only to find out it had been used!!

Good Hotel - excellent location

Location was perfect and the size of the room bigger than I had expected. The furniture might have been a little worn, but overall a good stay. The lights in one of the elevators was a bit weird though, going through all the colours of the rainbow - not a great look when you suddenly turn green or yellow.

Enjoyed my stay

I truly enjoyed my stay. I would recommend going to the spa.

Guest did not leave a comment.

Guest did not leave a comment.

Excellent choice for the money

Was in town for a conference. Very nice rooms and great location. Can't beat it for the price. Nice workout facility and just a block away from Eaton Centre

Guest did not leave a comment.

Great Atmosphere

We really enjoyed how laid back and sirene the hoteal was. Great martini bar. Loved the atmosphere! Great location. It is 1/2 block from Eaton Centre. Great area for shopping, and easy to get to subway and trolly.

next door to everywhere!!

the pantages is in the middle of the city.... 1 short block from eaton centre, 4 blocks from union station or the st. lawrence market. PATH and subway less than 1 block away, street cars 1 block away. public areas are "artsy" while room is comfortable. very spacious, with kitchenette and laundry machines in room.

Left some to be desired

Although the room was nice and I really liked the convenience of having a little kitchenette, there were large gaps in service. My main problem was that on the 2nd night of my 3 night stay I returned to my room at 6pm after a long day at a conference and found a note on the desk stating that the power would need to be turned off in the hotel from 11pm that night until 5am the next morning because a generator needed to be replaced. It said I was to call down to the desk if I wanted a flashlight (!!!!). This meant absolutely no power in the hotel for those hours, including lights, air conditioning, tv, etc. I was not told about this issue in advance of arriving nor was I told when I checked in (although management told me they knew it needed to occur for about two weeks prior to my arrival). As a business traveller, I had planned to be up late that night working on a presentation so and to learn about the issue via a note on my desk on the same day it was to occur was not acceptable. They did send me to their sister hotel, the Cosmopolitan, and they gave me free internet and breakfast while there, so they worked hard to solve the situation, but in my opinion, this kind of problem should have been handled better from the beginning.

Pantages Hotel / in the heart of entertainment district

Good hotel -- great location

THEY DO NOT CLEAN ROOMS ON BUSY WEEKENDS

I was extremely dissapointed when my room did not get clenaed on Saturday and Sunday! and not to mention we had people in the room when the house keeping showed up with clean (thank god!) towels and they charged us an additional $50.00 a night per person because they were under the impression they were staying in the room too. Very bad experience!

Guest did not leave a comment.