Pan Pacific Hotel Manila

An impressive hotel

I was impressed with the hotel,the employees are well trained in customer service, especially the butlers. It's a luxury accomodation in a not so impressive location,however if your looking for convenience for shopping, restaurant, bars, casino, sight seeing this is the place to stay. I recommend it.

Pan Pacific in Manila

Staff were superb and accommodations in general were excellent. Price did NOT include complimentary breakfast OR wifi access. So I spent some extra change on those features. Also, surrounding Malate area rather trashy with LOTS of hustlers, beggars etc.

Great staff

Hotel staff tops customer service. They made us feel "at home".

Outstanding hotel, great value too

We booked through hotels.com and got a great advance purchase special. The hotel was fantastic, new rooms, flat screen tv's (with all the hookups if you wanted to jack in your laptop - cables were even provided). Mall is right next door but you will have a little walk to other places, though since public transportation is great that isn't a problem. Customer service was great, room was comfortable (bed is softer), and views were nice. Highly recommended.

Hotel Great... food service not so great

The hotel service and rooms were excellent, front desk staff was very accommodating and helpful. We had problems with arrival transportation that we had arranged on our own, and when we happened to mention it to the staff at the front desk, they asked for the details, and then took it upon themselves to contact the transportation company, arrange a refund for the missed transfer, and reconfirmed our departure pick-up. A service very much appreciated since we have some difficulty communicating in Filipino. The only disappointment was the hotels' main restaurant. The posted hours for the breakfast buffet were from early morning until 11:00 am. We arrived at 10:45 am, and were seated, however when we went to the buffet 3/4 of the food items were empty, and were not replenished. We were not offered a menu, so were forced to eat from meager remnants of the buffet (much of which was either empty,or not fresh & dried out). In view of the fact that we paid the full price for the buffet, I think the hostess should have advised us prior to seating us that they were not replenishing the buffet and that there was very little left to choose from. Not necessarily a big deal, but disappointing when everything else about our stay at the hotel was so positive.

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excellent location,friendly staff.

great location,nice pool,professional staff.

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perfect location

excellent location,nice hotel,excellent staff.

Excelent Value

This was my first hotel in the Philippines, but compared to hotels with the same rating in the USA this hotel was a real bargin. My first night I arrived at around midnight and everything was ready. I was given a several category upgrade and a free welcome drink of my choice. The room was nearly as large as a suite. Everything was great except that I had never been in a room where the lights were controled by inserting your room key into a slot just inside the door. I had to use a flashlight to call the deck and they were very helpful about what I needed to do to get some lighting. The only complaint I had at all was when I needed to extend my stay, they could not match my hotels.com rate so I had to book my stay again through hotels.com to get the better rate. I actually had to do this twice. Otherwise the rate and hotel were great.

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Great Location, Service

Pan Pacific is located in Malate, close to a mall, restaurants and bars. It is also within walking distance to Intramurros and Rizal Park, two must-see sites in Manila. Highly recommended.