Outrigger Kiahuna Plantation

Inconsistent to poor quality hotel

While I do recommend this hotel to others, it is only with hesitation. Really, the only thing going for this hotel is it's location. I think Poipu Beach is the best place to stay when visiting Kauai and you can't really do any better than this hotel with it's own beach access that is located next to Poipu Beach state park. Moreover, it is located across the street from Poipu Shopping Village with its comfortable shops and restaurants. Old Koloa Town (and more shopping and restaurants) is just a short- 10 minutes max.- drive away. Lastly, the drive to and from Lihue airport is a relatively short distance. As you read other reviews of this hotel, as I did prior to booking, you may notice that the reviews vary considerably. One person had a fantastic experience while another had a disappointing one. Count us in the latter group. We paid for a one bedroom Royal Garden View which, as per the hotel's description, came with a sofa bed in the living area. This is where we were to have our 6 year old sleep. Well, upon check-in, the woman at the front desk saw our daughter standing there with us and checked us into what she called "a great room", but did not tell us that the sofa bed was out of commission! It was obvious that it had been broken for quite some time as we went to put our daughter to bed late that night and the bed had been wired closed with a handwritten note that said "Do Not Use-Broken". When I complained about it the next morning, a different woman at the front desk looked at her hotel room map and immediately confirmed that the sofa bed did not work. She offered to move us to a room that was of lower quality or give us a roll-away bed, "free of charge". Did she expect that we would pay more? Furthermore, our Internet connection did not work and despite half a dozen calls to the help desk that they contract out to, no one ever fixed our problem. In general, the room rates here are not cheap. We felt that the management of this location is simply trying to

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Good location - good price

Each unit is individually owned, so the quality varies, and we had to change our original room due to some water leakage and the internet didn't work (something we depend on). The hotel upgraded us to a nicer room/location. Very pleased with the hotel staff, and the hotel location is great (close to the beach, close to shopping and a couple restaurants. Try to get a unit closer to the beach, or at least one unit between you and the street due to noise.

Wonderful Visit - Great Hotel

We were upgraded to a beach front view that was stunning. I don't think the hotel knew it was our 25th anniversary, but it sure put the whipped topping on the celebration. Well done condo with great ammenities. Nice artwork too. I think a Royal Garden View would have been nice as well, because the grounds are immacculate and lush. The Moir Garden was expansive and joy to explore. We never made it accross the street to the pool, tennis, or golf activites as this was mainly a water, sun, and explore trip. Things to note on our unit: Constant fresh-air breezes are used to cool the unit through screened shutters. This worked fine and let the sound of the surf in as well. There were no elevators at this building and requires bag handling/etc up a 1 story set of stairs.