Omni Chicago Hotel

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Luxary

This was a luxary weekend for us.We enjoyed a taste of big city life.I want to experience it again sometime.The food was out of this world.

Excellent Stay

Perfect is all I can say.

Somewhat ok.

Our experience at the Omni Hotel was not the best but it was ok. The front desk staff did do there best in our situation. We did not like the first room we were in. But then the change our room to a better one and then we were pleased. I really don't have really bad comments for the hotel, but I am seriously irate with Hotel . com customer services. When I booked the room for our first get-away in three years I specifically asked for 4 things. 1-late check-in 2-a bottle of White Zinfandel in our room upon arrival 3-a Jacuzzi suite and 4-a smoking room. Only one of these request where met. the late check-in. I was on the phone with them for 46 min that evening, the gentleman that was taking care of me put me on hold 5 times and still could not explain why all of my request were not met, so I asked to speak to a manager and again on hold for about 3-5 min. When she came on the phone all she could say is sorry and that we will credit your account $50.00. She said sorry again and is there anything else she can help me with. I said no and also said that I will never use this company again. I hope that this is posted on the web-site because people should always here the good with the bad..

Nice Hotel

The Onmi is nicely situated on Michigan Ave adjecent great shopping areas and a short walk to the touristy dining establishments (e.g., Gino's East, Topolobampo, etc.). The room was great and the hotel staff were professional and attentive. Two shortcomings were: (1) the hotel is accessible only via a one-way street (main doors on Huron St, not on Michigan Ave as stated in the website), so if you're driving, its not very easy to find/access, and (2) the hotel has 2 different sets of elevators--one to access the lobby, one to access the rooms-- making the trek from the street somewhat inconvenient. Outside of that, our stay was fine!

Classy Hotel

Wonderful stay made outstanding by the attentive and pleasant staff. We have used this hotel for our corporate guests and it did not disappoint when we had a group of friends/family stay New Years week. Highly recommended, no complaints!

Excellent room and even better location

Best located hotel. Great experience for the price. Room was very clean. We went to the shedd aquarium and the planetarium and it was a very short cab ride. It is also located just east of State Street and on Michigan Ave. we went to Mike Ditka's for dinner and it ended up being two blocks away. Then we went and saw wicked and it was about .5 mile away. Room was very clean and it felt like the room was brand new. we stayed in the kind suite.

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Outstanding Hotel

The service in this hotel was excellent. Everyone from the bellmen to the front desk and even the executive chef in the restaurant went out of their way to make sure we had an enjoyable stay. Also, the location is excellent. I've stayed here for several years around Christmas time and am always very pleased.

Bed turn down

The hotel was great! They even came and turned our bed down at night and left mints on the pillow!

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Really liked it.

It would have been nice if wireless internet was free from the room. Really liked the turn down service and ice in the room. Perfect location for Christmas Shopping trip.

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Everything was A-OK!

Every aspect of this hotel was excellent. The staff was pleasant and eager to help at all times. The rooms were very clean and comfortable, and sleep was quite restful.