Occidental Torremolinos

Horrible Experience!

When we first arrived to the hotel, the receptionist was almost irritated by having to check us in. She also did not seem pleased to have to set us up for the airport shuttle. We had dinner at the nice hotel restaurant, and when we asked for our check both waiters said they'd bring it, but after waiting about 20 minutes we had to walk up to the bar to get it (they thought we were going to leave without paying, so they then rushed to get us the bill.) Now for the room...first off, the clock was not even set to any time, instead it flashed 12:00 and it did not have an alarm. The shower head sprayed water in every direction soaking the ceiling and the bathroom floor as it somehow leaked out of the shower door. We did not have a washcloth. The towels are extremely old and rough. The hair dryer was broken. We somehow received an instant rash all over our back (either from the water, towels, body wash, or nasty sheets). The sheets did not smell clean and looked extremely old. When we asked for new ones, we had to wait an extremely long time to receive them. And once we did receive we had to put them on ourselves! (For the amount of money we paid to stay at this hotel, we expected much better service.) The pillows were also disgusting; they looked 20 years old, were clumpy and had a yellow-brown color. The next morning seemed fine until we arrived at the airport via the "airport shuttle" we requested the night before. As we tipped him, he then said it will be $20! even though the hotel advertised airport shuttle...which means no cost aka free. We did not have $20 to pay the driver, so we called the hotel and got in a heated discussion with the receptionist. He kept trying to tell me that I asked for a taxi even though he was not the one who helped me the night before. After about ten minutes of being rudely spoken to, he finally agreed he would pay for it. We would not recommend this hotel.

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