New York Helmsley

Under Construction

Hotel is rehabbing the downstairs so you need to hit the third floor for check in. VERY friendly staff. I got a king bed but in a smoking room. It wasn't terrible but non-smokers can smell it no matter what you spray and clean a room with. Bed was comfortable and a good sized room. Fine for business travel now - but if on vacation seek something less busy with reconstruction.

Nice rooms and a good value

The hotel lobby was under construction but this was disclosed before we got there. The staff was very friendly and the room was great. The hotel was about 1 block from the subway which made it very convenient. I would use this hotel again and would recommend it. Once the lobby is completed, this hotel should be one of New York's best.

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Great staff...undergoing renovations

The staff could not have been more helpful or friendly...but they have some serious renovation going on. There is really no lobby to meet in as they are under construction. But the price was right, the room was clean, and what else do you need. It was the best deal I could find in NY fro the money. I would go back in a minute...at the same price!

Improvement needed

The bathroom sink in our room dripped and was difficult to turn off. The shower was not easy to control.

review

. presently under going remodel . loby, restaurant very inconviniet

Good location

The hotel was under lobbey construction, but we were forwarned. The room was quite comfortable and was within an easy walk to the train station and times square. My only complaint was there was no coffee maker in the room and no place to by a paper nearby.

Improvement in progress, More needed

PROS: Friendly, helpful staff. Relatively large (for NYC) and clean rooms. Convenient location, especially to UN and Grand Central. Comfortable beds. CONS: Lobby/restaurants still under construction. Street noise even from upper level rooms (windows not double hung). Bathrooms clean, but in need of upgrade/remodel--- plumbing fixtures were not in good repair; shower curtain seemed too small for shower.

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Friendly Staff

The staff were friendly and helpful. The room was clean and well appointed. I would stay at this hotel again.

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Nice Hotel undergoing construction

The first floors of the hotel were under construction. It was noisy. My room was next to the elevator and so I heard it all night long. There was no restaurant during the construction, but could have ordered room service from somewhere they said. Room itself was nice and comfortable, but not well insulated. Heard the traffic all night.

Shabby

Two light bulbs were burned out and one lamp had a broken switch. Staff did not appear surprised or interested. The room was small, no coffee maker, minimal amenities. Considering the price, this is a place to stay only when everything else is booked.

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