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Milner Hotel, Boston, MA

Milner Hotel

Star rating: 2.0 of 5
78 Charles St S
Boston, MA, 02116
866-539-0036
Average Rating
3.4
Recommend
64%
153 Guest Reviews

from $189.00

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This rate first available on Tuesday, Dec 1

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Review Details for Milner Hotel:

  • 64% Recommend
  • 3.4 Average Rating
  • 153 Guest Reviews
Hotel Service
3.6
Hotel Condition
3.2
Room Comfort
3.0
Room Cleanliness
3.7

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All Trip Types
(153 ratings)
Average Rating 3.4 of 5
Business
(43 ratings)
Average Rating 3.0 of 5
Romance
(17 ratings)
Average Rating 3.8 of 5
Family
(12 ratings)
Average Rating 3.7 of 5
With Friends
(25 ratings)
Average Rating 3.8 of 5
All Others
(56 ratings)
Average Rating 3.4 of 5

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Not Recommended

Trip Type: Special Event Review 1 of 155
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Small room.

The room was clean but very,very small. It is not big enough for two people. Staff was friendly.

 
Trip Type: Not Provided Review 2 of 155
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
5.0
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Small, but clean

After reading some of the reviews, we were fearful of arriving and having to book somewhere else. Luckily, The Milner was clean and easy to get to. The room is small, but we hardly spent any time in it. The bathroom was clean and the view was nice. The trucks outside that passed by woke my up; however, my wife didn't hear a thing. Also, some other people we know stayed at a fancy hotel and could hear street noise 9 floors up (we were on the 5th floor). The Milner is very old and it looks old, but has lots of character. It was very pricy for what it is, but I would recommend it to those who aren't going to spend lots of time in their room. We had a great time in Boston even though New Englanders aren't the friendliest people.

 

Not Recommended

Trip Type: Family Review 3 of 155
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Old world charm but at the expense of comfort.

My wife and I stayed one evening at the Milner. It was on our last night in Boston. The hotel has a certain charm and character to it. It feels very old world and you can imagine any number of exciting things having taken place there. However, the charm quickly gives way to the realization that the hotel is in need of some things. While our room was clean and a very nice note was left on our bed encouraging us to enjoy our stay, the room had a musty smell and was extremely small. The hotel is in need of some restoration as the original materials seem to be feeling their age. The desk receptionist(s) was pleasant and eager to answer any questions we had. There is an elevator and if you have to take luggage past the first floor I recommend you make use of it. The elevator is very small and the door is an older style that only opens half the width of the elevator making a tight fit with large luggage. The stairs are much to narrow to practically take any heavy item past the first flight. Again, a charming hotel that could be even better with some restoration.

 
Trip Type: Business Review 4 of 155
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Business Review 5 of 155
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Not Recommended

Trip Type: Business Review 6 of 155
Overall Rating
3.0
Hotel Service
5.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Old Hotel

Hotel is in need of restoration, windows face shaftways, BUT it was clean, comfortable, centrally located, people were very nice, continental breakfast was available. It was pretty expensive but I heard that's to be expected in Boston.

 
Trip Type: Romance Review 7 of 155
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Wonderful staff

Staff was amazingly friendly and helpful- very chatty and personable. Michael's waffles in the morning were fantastic- very positive experience at the Milner.

 
Trip Type: Family Review 8 of 155
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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No (1)
Location is Perfect

The rooms at the Milner Hotel are a bit small, but they are very clean. The staff was incredibly gracious and extremely helpful. Crystal, at the front desk was a joy and made our stay that much more pleasant. She provided directions and site seeing recommendations even outside of the Boston area. We also enjoyed the complimentary daily breakfast that was served. The location in itself is worth the stay at Milner. It is within walking distance to most everything in the city. It is close to restaurants, shopping, Boston Commons and, Fenway Park. Very minimal need, if at all for a rental car and or need for a cab, except to and from the airport. Milner will definitely be a hotel we will stay again.

 

Not Recommended

Trip Type: With Friends Review 9 of 155
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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SHABBY CHIC

MAYBE NICE ONCE. TINY LITTLE CLOSET OF A ROOM BUT CLEAN. IT SERVED ITS PURPOSE.

 

Not Recommended

Trip Type: Not Provided Review 10 of 155
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
4.0
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Yes (0)
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Needs Improvement, good location though

Some rooms are very small, great location however, Good breakfast and free internet is useful.

 
Trip Type: Family Review 11 of 155
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Old world and cozy, great breakfast

The room was small but adequate for one night. Good location for sightseeing, theater, close to Commons. They could put in a new elevator and spruce up the rooms to brighten them. Also, the windows were small and dirty on the outside. Felt like I was in a 2** old European hotel. Price was right compared with other hotels in area.

 
Trip Type: Romance Review 12 of 155
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Enjoyed the Milner

This hotel is very nice. Even for an old building, its just what I expected. It stated that the rooms were on the small side. This is correct, but I enjoyed the person I was with, so being in a small room was just fine. The breakfast was delicious. The staff was helpful and polite. I stayed here for my anninverary and would definately stay her again. Location was good. Within walking distance for many restaurants and stores.

 

Not Recommended

Trip Type: Family Review 13 of 155
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
5.0
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Great location, superb breakfast, needs refurbishments to improve space

This is reasonable value for money. Great location, be careful, some rooms are very small. Friendly staff and generous breakfast.

 

Not Recommended

Trip Type: With Friends Review 14 of 155
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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It was ok

The hotel was ok but I probably would not recommend it to friends and family. It is very small and very outdated. The floor in our room sloped. There is no counter space in the bathroom to put your items. We only had two people in our room with two double beds and felt very crowded. The hotel location is out of the way to the heart of Boston.

 

Not Recommended

Trip Type: Business Review 15 of 155
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
3.0
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Yes (0)
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Rude unhelpful management refuses to compensate for noisy room

Window had a large hole in the insulation and thus the room, which was right over a busy street, was really noisy at 2:30 in the morning. Ended up moving to a different room which was fine, but the hotel manager refused to give me any sort of compensation or even pay for my parking, which was $42 dollars, and was extremely rude.

 
 
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