Millennium Hotel St. Louis

outstanding,

great location .

The 2 most important things... Customer Service and Quality!

Customer Service at the front desk was un-attentive at best. No eye contact, no smile, did not clearly communicate and was a little snide when I asked questions. I booked well in advance and was told only the south tower was available. When i inquired what that ment, I was told it's not up to date. I asked did that mean it was unclean, and was told no. It was nasty! Also, the bar lounge only had the menu of a local pizza delivery service out on the table, not enough cocktail waitresses to cover the crowd.

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POOR

THE ONLY GOOD THING THIS HOTEL OFFERS IS ITS LOCATION. THE CHECK IN TOOK FOREVER. THE ROOM WAS LESS THAN COMFORTABLE. THE MAID NEVER VISITED OR EVEN REFILLED TOWELS. WHEN I CALLED, THE FRONT DESK OFFERRED ZERO SATISFACTION. I'LL NEVER STAY HERE AGAIN.

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Needs lots of improvement

We booked this hotel for location by bush statium which was great. When checking 12:45 for a 3:00 game we stood in line for 45 mins to check in. Which was kind- of understandable because the hotel was busy. The only room aviable at this time was a smoking room in the south tower so we took it. When we got to our room there was hair on the back of the toliet (not ours) clothing tags on the floor (not ours) by the garbage in the bathroom the room smelled and was small and dirty. We called the front desk to get a different room which they were acomadating. Couldnt get our room until after the game and had to stand in line for another 45 mins to check in. Got to our new room south tower still small and dirty beds are very uncomforable. Called down to the front for more pillows after 1 hour wait i went to the front to get the pillows. For the price I would never recamend this hotel to anyone even if it was cheaper I still wouldn't Gross and dirty.

NICE

hotel was nice and room very nice and clean. Come early to check in or you'll be caught in " the game rush". Hotel parking will fill up and you'll be waiting on elevator for a while.

Good for the money

Good value for the money. Hotel is close to Busch Stadium (one block) and parking in garage across the street with tunnel to hotel. Could use some additional items in the room but still a good value.

good hotel for the price

room was great and location was good.

Great Location - Average Hotel

There was nothing spectacular about the room. The view was poor even though it states ball park or arch view. Unless you are on one of the upper floors all you can see is the parking lot across the street. If you are going to a ball game, the location is excellent as it is just a block or 2 away. For the price of the room and the cost to park, you expect more. Not bad, but not worth the rates.

Needs Improvement

The room smelled musty. There was water damage around the window and air conditioner. Water damage to the ceiling in bathroom.

Guest did not leave a comment.

Guest did not leave a comment.