Microtel Inn & Suites San Antonio (Northeast)
- Recommend
- 50%
from $36.00
Lowest avg. nightly rate
This rate first available on Sunday, Dec 6
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Review Details for Microtel Inn & Suites San Antonio (Northeast):
- 50% Recommend
- 3.2 Average Rating
- 18 Guest Reviews
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- Recommended (9)
- Not Recommended (9)
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Not Recommended
Trip Type: With Friends Review 16 of 19Not worth the hassle
This is the second time I visited this hotel and booked through hotels.com. 1st time-the hotel couldnt verify any information regarding the room because it would take "several hours" for hotel.com to send the information. I called hotels.com to notify them and they were able to call the location and let me know I could then call and get the information I needed. Thank goodness I had the time to do all of that calling around. 2nd time- booked through hotels.com..booked a suite and was given a standard. When I went to the front desk to advise that a mistake had been made, they blamed hotels.com and told me that I should always book through them because hotels.com frequently doesnt send the correct information to their corporate office. I just needed to get the correct room. When traveling, people dont want to hear a blame game. They just want to be able to relax without confusion. This will be the last time that I stay at this location. ***I forgot to mention that the cabinet doors in the room were hanging off of the hinges, I could see the people who passed by outside the door (I guess the door was not square on teh hinges??) AND part of the security lock at the top of the door was missing. Raggedy AND unprofessional is unacceptable.
Not Recommended
Trip Type: Family Review 17 of 19Absent service. New management has reduced amenities, staffing, service levels..
Poor value for the money. Maintenance gaps were apparent (broken door lock, smoke alarm, water damage to plaster). After calling the front desk, we were told that no maintenance personnel were available to fix the smoke alarm problem.
Recommended
Trip Type: Business Review 18 of 19Good room and clean
This hotel is close to downtown or ATT Center, but be sure to map it online 1st. It can be frustrating to get to don't get on the access road in time. Front desk lady was nice.
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