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Microtel Inn And Suites, West Chester, PA

Microtel Inn And Suites

Star rating: 2.0 of 5
500 Willowbrook Ln
West Chester, PA, 19382
866-539-0036
Average Rating
3.6
Recommend
71%
45 Guest Reviews

from $63.00

Lowest avg. nightly rate

This rate first available on Wednesday, Dec 9

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Review Details for Microtel Inn And Suites:

  • 71% Recommend
  • 3.6 Average Rating
  • 45 Guest Reviews
Hotel Service
3.5
Hotel Condition
3.4
Room Comfort
3.8
Room Cleanliness
3.7

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All Trip Types
(45 ratings)
Average Rating 3.6 of 5
Business
(9 ratings)
Average Rating 3.7 of 5
Romance
(1 ratings)
Average Rating 4.0 of 5
Family
(2 ratings)
Average Rating 5.0 of 5
With Friends
(5 ratings)
Average Rating 3.2 of 5
All Others
(28 ratings)
Average Rating 3.5 of 5

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Not Recommended

Trip Type: Business Review 1 of 46
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
4.0
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Room Maintenance - Needs Attention

The Microtel is very conveniently located for my purposes. The room was clean and in generally good order. Staff members were always available at the desk. Cost of the hotel was reasonable. My criticisms are around room maintenance and clean up. I was at the hotel for 3 days and only had my room cleaned up on one day and that because I specifically asked them to do so. I did have the Do Not Disturb sign on the door during a few hours, but was also gone for much of the day (not DND sign) for a good share of each day. Also, the pillows were rather lumpy and caused quite a crick in my neck.

 

Not Recommended

Trip Type: With Friends Review 2 of 46
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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YUK:(

This hotel looked great from the outside, however it was not. We did request a smoking room, yet it is not standard for all smokers to be dirty. The walls were filthy; including DIRTY fingerprints on the ceitling. Upon entry we found large crumbs of food on the floor and a long black hair in the bed. This place was just gross:( This hotel will definitely be off our lists of choices. This is the ONLY bad hotel I have found through many uses of hotels.com

 

Not Recommended

Trip Type: Not Provided Review 3 of 46
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
2.0
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Not as Represented

We were a group of three adults traveling together. When we arrived late on a Saturday night, we discovered that our reseved "Two Queen Bed" room actually contained one queen bed and a pull-out sleeper sofa! My wife and I got the real bed, while our friend was stuck with the pull-out. To make matters wotse, she found that the sheets had not been changed. A walk to the front desk to request fresh sheets was met with an annoyed indifference: "I don't have time for this!" Between her discomfort on the sofa-bed and her rage at this treatment, she did not sleep well. If you need to stay in this area,spend more or drive further. Avoid this place!

 

Not Recommended

Trip Type: Special Event Review 4 of 46
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
2.0
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Needs Improvement

"Fitness Center" is a treadmill stuck in a closet. Condition is lacking, and breakfast was weak.

 
Trip Type: With Friends Review 5 of 46
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Special Event Review 6 of 46
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Very nice for the money

I was very pleased with the cleanliness of the room and the quiet location. The cleaning staff starts knocking on doors a little too early (on mine at 7:30 AM), so be sure to put out your "do not disturb" card the night before if you want to sleep in. I would stay again anytime.

 
Trip Type: Business Review 7 of 46
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: Special Event Review 8 of 46
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Adequate

Good value for the price - bare bones amenities - travel area too many secondary roads made expected travel times longer tah expected

 

Not Recommended

Trip Type: Overnight Stay Review 9 of 46
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Needs Improvement

Horrible front desk clerk. It took well over ten minutes to get our room.

 
Trip Type: Special Event Review 10 of 46
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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A little probem

The only complaint I had was that the sink stopper was disconnected. I was not unconvinced by this, just left the stopper out. This should have been found before the room was rented.

 
Trip Type: Special Event Review 11 of 46
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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good room for the money

Ilam a lady staying alone was not afriad. Hotel was well lit. Freindly stuff. Will be staying on my next trip.

 
Trip Type: Special Event Review 12 of 46
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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good value

bed was comfortable. the door of the first room they gave us wouldn't lock and they origianally did not give us the suite with the microwave, fridge and coffee pot. the second room had a fridge but no microwave or coffee pot. if you just want to sleep, fine, if you need those items you will have to ask for them when you get to the hotel because even though that is what I reserved, that is not what I got.

 
Trip Type: Romance Review 13 of 46
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)
Good for cost

Good hotel for the cost and for one night. convenient

 
Trip Type: Not Provided Review 14 of 46
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Excellent Comfort - Not Overpriced

Hotel was very clean, COMFORTABLE beds and great amenities like hot breakfast, free internet, close parking to room area, safe card key outside entrance, nice lobby and breakfast bar. Housekeepers knock on doors toooo early to clean - this happened everyday however they were so kind in the halls when passing our family every day. We know they want to clean rooms quickly but that was very annoying.

 
Trip Type: Business Review 15 of 46
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
 
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