Mercury South Beach

NEEDS IMPROVEMENT!

MY WIFE AND I STAYED IN A DELUXE ROOM WHICH WAS VERY NICE,PROBLEM IS THAT THE ROOM WAS IN FRONT OF THE HOTEL ABOVE A RESTARAUNT, WHICH BECAME A PROBLEM AROUND 2-4AM IF YOUR TRYING TO SLEEP AND PEOPLE ARE SCREAMING @ THE TOP OF THEIR LUNGS. THERE SHOULD BE SOUND PROOF WINDOWS. I MADE MY RESERVATION THROUGH HOTELS.COM GOT TO SOUTH BEACH AROUND 10:30AM BUT WAS TOLD I COULDN'T GET THE ROOM TILL 3PM -WASN'T TOO HAPPY THAT MY PREGNANT WIFE AND I HAD TO WALK AROUND FOR 3 1/2 HOURS UNTIL I CALLED AND ASKED THEM TO MAKE AN EXCEPTION. WHEN CHECKING IN THEY WITHDREW A $100 SECURITY DEPOSIT AND I WAS TOLD THAT IT WOULD BE RETURNED ONTO MY CARD WHEN LEAVING. WHEN WE CHECKED OUT A DIFFERENT CLERK @ THE FRONT DESK TOLD ME THEY HOLD $20 OF THAT DEPOSIT! I TOLD HER THAT IS NOT WHAT I WAS TOLD THE DAY BEFORE! SHE SD SHE WOULD PUT THE $100 BACK ONTO MY CARD! AGAIN THE ROOM WAS NICE BUT EVERYTHING SURROUNDING THE ROOM WASN'T WHAT YOU WOULD EXPECT.

Needs Help!

When I booked this hotel it was for the location. When I arrived I found it didn't smell that good in the lobby. Then I went to me room which was a junior suite right over the main air conditioning units; that were very noisy. The jetted tub didn't work, there was chewing gum on the wall by the bed, some of the blinds were broken and the room never didn't have light coming at nighttime. Only good thing was the help the front desk gave me.

Great location at a good value

We stayed 2 nights after a week stay in the Caribbean and enjoyed the South Beach area. The bed was very comfortable and the bathroom areas great for the 2 of us. The window in the bedroom did not have a good fit when closing so we could hear street noise and activity from the restaurant. The whirlpool tub was large, but the jets did not work. There is no ticket kiosk in the lobby to check in to the airline 24 hours before your flight. It took about 10 minutes to reach the front desk for a wakeup call but they were courteous, and we did get the wakeup call which was more important than how long it took to set it up. Over all, we felt the hotel provided what we were looking for and would stay again. We enjoyed the area and would stay again. The pool looked clean and others were using it.

Quality room for a great price, extremely comfortable beds!

Unexpectedly clean for the price, rooms are well equipped (microwave, refridgerator, dishes) and they have a nice swimming pool. There's not much of a TV, but who needs a TV in South Beach! Very good restaurants close by and a short walk to the ocean. Only down side is the lobby smelled kind of funny and there's no door on the shower (but it was a jacuzzi tub) I would definetly return for another stay.

Guest did not leave a comment.

good for the money

location was close to beach,shopping,and nite life

Amazing potential

I stayed at this hotel because it had the least spotty reviews of what I was looking for on South Beach. Hotel management can EASILY improve the quality of this hotel. The hotel staff was very friendly and attentive and the location excellent.. in a quiet area of South beach with a few well known, nice restaurants. The executive suite I stayed in was nicely designed and contemporary. It felt like an apartment but looked like it hadn't been maintained very well. The baseboards needed painting, the painted doors needed cleaning, and the chrome plated furniture had seen a few too many wet mop-heads. The staff quickly fixed a problem with the bathtub faucet when I called down to the front desk. I will stay here again if it is lightly renovated.

Wow... Amazing Much?

I rented a suite for the night for a romantic getaway. When I get there, turns out we were upgraded to a larger room (PH). There isn't enough space here to describe how perfect everything was. The Front desk was extremely helpful and courteous and the room was exceptional. The bed was extremely comfortable and everything was in order for when we got there. The beach was only 2 blocks away and the pool downstairs was private and clean. The location itself was fantastic considering how close everything was (Ocean drive was 2 blocks away too and the exit for the turn pike not far at all). If you are looking for a get away for the weekend (or for a week or two) or a place to hang out and party, this hotel is definitely it. I would most definitely stay there again... and again.. and again...

GREAT STAY

When we arrived we were upgraded to a larger suite which was BEAUTIFUL. The room was comfortable and the size was perfect. We stayed for a night, to depart on a cruise the next day. LAter in the night we were walking distance to the night life and the beach. Great location, would stay there again in future Miami trips.

Disappointed

I have previously stood at The Mercury. However, This time around, it was not what I had expected. There was only one person cleaning rooms. My room was never cleaned the entire trip. I was never asked if I wanted room service. A friend of mine stood soen the hall from me, and their Air Conditiner was out of service. To top it off, the pool was never cleaned. There was a point where the pool was very dirty and with a brown coloring as well with an ordor. This was a very big disappointment considering it was a group of 10 ppl and there were no courtesy. It's a shame they've lost our business.

For the Young @ Heart

I had read all of the reviews about the hotel prior to going. Even though it came recommended by several friends, they were guys who would not necessarily notice the small things that matter to us women. For example, our girlfriends put out the "maid service" sign and received no service. We put the "do not disturb" and received service. The hotel is great for 20 or 30 something bunch looking to chill with friends or boyfriend. This is NOT a hotel for young children or babies. DO NOT bring them there! There is a great easy atmosphere and what goes on there would not fly at other hotels. They are staffed very slim and although it is certainly not their fault, the owners should look at staffing in 30% more, this would improve return rate immensely. Overall I had a great time there and would return, knowing that it has this overall atmosphere. Also, we were only able to use the pool really only once because they DON'T clean it on a regular basis. We arrived on a Friday and I didn't actually see them clean it till check out on Monday. It was grey colored Sunday night. GROSS! I don't even like to use the pool, but knowing it was there for use is helpful.

Amazing Hotel

I was just amazing

Needs Improvement

They need to improve on cleanliness of individual rooms. This was my second stay there and it was pretty much the same. It could be the very best if they just took pride in making sure each room was clean from front to back, top to bottom.

Hidden Gem

The room was very nice. It was like a small apartment/studio. The jacuzzi tub was a nice surprise. The dishes and silverware were all clean and usable, and a definite help with the leftovers! The walk to the beach takes just over five minutes, but is pleasant and uncomplicated. Definitely worth the price.