If you obtain a lower rate after booking, please call us first. See Customer Care for details.
Find Nearby Properties

mm/dd/yyyy

mm/dd/yyyy

0

0
Adults (ages 19+)
Children (ages 0 - 18)
Room 1









Mercure London Gatwick Hotel, Horley,

Mercure London Gatwick Hotel

Star rating: 4.0 of 5
Povey Cross Road
Horley, RH6 0BE, GB
866-539-0036
Average Rating
3.8
Recommend
83%
29 Guest Reviews

from $71.00

Lowest avg. nightly rate

This rate first available on Thursday, Dec 10

Select a Room & Rate Price Match Guarantee

Review Details for Mercure London Gatwick Hotel:

  • 83% Recommend
  • 3.8 Average Rating
  • 29 Guest Reviews
Hotel Service
4.1
Hotel Condition
3.6
Room Comfort
3.6
Room Cleanliness
4.1

Nothing is more important than the opinions of our guests.

Post a Review Review FAQs

Average Rating by Reason for Trip:

Select the reason for trip to view only those reviews

All Trip Types
(29 ratings)
Average Rating 3.8 of 5
Business
(2 ratings)
Average Rating 4.0 of 5
Romance
(2 ratings)
Average Rating 4.0 of 5
Family
(3 ratings)
Average Rating 4.3 of 5
With Friends
(2 ratings)
Average Rating 4.5 of 5
All Others
(20 ratings)
Average Rating 3.6 of 5

Filter Individual Reviews By:

Sort Reviews by:

Next Next Page 2 of 2 Previous Previous

Not Recommended

Trip Type: Overnight Stay Review 16 of 29
Overall Rating
1.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (0)
No (0)
worse hotel

The carpet are very dirty and delapilated so is the bed (room 144) This hotel should not be rated higher than 2. Food in the restaurant are not fresh,they serve us a shrimp that is not fit for human consumption. remove this hotel from your list. It damage the reputation of hotel.com in listing this as 4star.

 
Trip Type: Business Review 17 of 29
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (1)
No (0)
Nice hotel, good service.

Nice hotel. Easy shuttle service from the airport for 3 pounds. Quality people to serve you. Good experience.

 
Trip Type: Business Review 18 of 29
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Cheap, but not so close

Site says very close to airport, but have to take a bus/taxi to get there. For the price, not a bad hotel.

 
Trip Type: Overnight Stay Review 19 of 29
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
3.0
Was this review helpful?
Yes (0)
No (0)
Needs improvement

It was a nice hotel but the reason for the lower rating was due to there still being a smell of smoke in the rooms. I don't know if they are still allowed to smoke in the rooms or if it is just recent that that was changed but my room smelt of ciggy smoke and i am not a fan. The A/C was not very good either.

 

Not Recommended

Trip Type: Not Provided Review 20 of 29
Overall Rating
1.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
3.0
Was this review helpful?
Yes (0)
No (0)
run down

run down

 
Trip Type: Special Event Review 21 of 29
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
" Outstanding Hotel "

Close to Gatwick, very clean, very convenient. We will stay their again!

 
Trip Type: Overnight Stay Review 22 of 29
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Positives and Negatives

Service friendly, check in & check out efficient. Good price for London area. Should have free wi-fi. Should provide free shuttle service to and from the airport. Main criticism is that the property is a little rundown or beat up. Without needing a complete renovation, it shows its age too much and should get a 'paint up, fix up' job. It's a 3 star, not a 4 star as advertised.

 
Trip Type: Overnight Stay Review 23 of 29
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 24 of 29
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 25 of 29
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Overnight Stay Review 26 of 29
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (0)
No (0)
Outstanding

As a Marriott Rewards Member I do a lot of staying in Marriott hotels in the US. This hotel compares extremely favorably with the others in comfort and personnel helpfulness

 
Trip Type: Overnight Stay Review 27 of 29
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Not Provided Review 28 of 29
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Good Overnight Stop

Hotel is very convenient to airport. You can see it from the North Terminal. Room was comfortable, clean, and quiet. Shuttle runs from 5:30 AM every 15 minutes.

 
Trip Type: Overnight Stay Review 29 of 29
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
 
Next Next Page 2 of 2 Previous Previous

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect hotels.com's position. Neither hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews.