Mayfair Hotel & Spa

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Horrible for Business

The Hotel's wireless connectivity is horrendous, was impossible to conduct business from this place. Would never in a million years consider it again for business travel. It's a shame b/c the hotel itself is nice, location is great, rooftop lounge is nice. Inability to get wireless or have someone at hotel address the issue is a deal breaker.

Needs Improvement

Nice hotel but many little quibbles make it not so desirable. The location is nearby an outdoor mall with small streets going many directions..hard to find. Parking costs $26 valet, extra, or park in public mall parking for $24 overnight... they add up fast. Only decaf coffee with the coffee maker, outdoor hot tub not working, $30 extra if you wanted to use it anyway. Very low ceilings, the ceiling fans can give you a free haircut. Noisy maids early in the morning..... I would look elsewhere next time.

A little tired!

We researched the hotel on the internet and its ratings were very good therefore our expectations were high. However we found the hotel to be dated and dark, especially the room which was especially disappointing as it was sold as 'An Executive Suit'; we did get 3 nights for 2 but the nightly rate implied an excellent standard which I am afraid it was not.The floors were dirty and dusty and the veranda with jacuzzi (at an additional charge)was very unappealing as the area was dark and old fashioned. To cap it all, a (very noisy)wedding party set off the fire alarms by setting off sparklers at midnight waking up the guest. The hotel staffs response was not great and confusion reined for a considerable period of time. Finally, don't use the valet parking , you can park opposite the hotel in the car park used by the valet service, but at half the cost. Overall we were disappointed with the hotel and did not consider it value for money. We won't go back and really couldn't recommend it to friends. Sorry but we really did want to say we had a great time there but we can't.

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Great Boutique Hotel

This hotel has a great location. We had a corner room and it had such a nice, light and airy feeling.

Great Suite! Price! Location

Mayfair Hotel was a terrific find! Wanted to stay in Coconut Grove to be near U. of Miami-desk clerk gave me a deluxe suite - immediately from arrival with valet ready to take my car and assit me to the carved wooden door, the serene, cool ambiance of the lobby and bar i sensed a different type of vibe at this hotel. My suite consisted of a living room, plasma, table w/4 chairs, french doors leading into the bedroom with 2 dbl beds and flat screen, big marble bath room w/tv, minibar, dressing area and sliding doors to outside terrace with a japanese soaking tub complete with towels, bath gel and lounging couch and ceiling fan - terrace completely private fm neighbors...great place...no noise heard from hallways - the staff changes hottub water on request daily and puts it to your desired temperature. The rooms are all facing an inner atrium with polynesian feel of tranquility..lots of greens, flowing water and serenity. Rooftop pool surrounded by cabanas with plasmas, dj spinning hot club sounds as you swim, bar w/menu and outdoor fireplace for chilly nites - very atmospheric- pool not too large but sufficient- dined at Mayfair Grill food good, excellent service but not busy. Lots of nearby choices for brunch, coffee, dinner all 1 block away- you exit the hotel and are in Cocowalk and middle of Coconut Grove..I found it a great hotel, plesant staff and loved being in the town. No beaches nearby about 30 min drive to S.Beach..closest beach in Key Biscayne about 15 min away -but if u need to stay in the Grove this is a lovely alternative to a beachfront location and only 20 min fm airport. There is a spa in the hotel too which I did not use. I got a deal that if you booked 3 nites you got a nite free.

Airconditioning leaked onto bed all night

Had an ac vent above the bed, which the pan was full and overflowed on the bed all night, woke up to a soaked bed-reported it to the front desk to be moved and stated that they would credit us an evening. Upon requesting where the credit was at, they stated you booked with hotels.com and there rectified the situation by moving us. They also wanted to know who we spoke to, I did know the maintenance man's name who confirmed this would be taken care of, but had not noted that I needed to write everything down in this type of hotel. Nice idea of a hotel, failure on service-there are to many hotels in Miami to bother with this again.

Great room for a discounted price...BUT

I read some reviews before booking at the "Mayfair" and alot of them were good reviews and the one review I read which had good and bad in it said the linens were old and needed to be replaced and the floor was not cleaned. Well they were right. The Mayfair is in a great location (Coconut Grove) and you can park right across the street for cheaper parking rates than $26 + tip for the valet. The room was spacious and the bathroom was nice, double sinks and a huge shower head (felt like a gentle water fall). BUT when we first opened the door there was a musty order in the room (the odor either lessened or we got used to it) and the linens were awful, looked dirty and actually had holes in them. We complained about them the next morning and got better ones the next day but they do not change the linens everyday. They also had an ivory cloth couch and chairs and outside on the patio was an ivory cloth cushion that had stains on them. They need a better cleaning service. I also saw places on the floor that needed cleaning. They could also use a few more outlets for all our chargers. Our wireless computers worked fine and there was no extra charge for it. We had room service for breakfast, ordered pancakes and even though is was $$ they were the most beautiful, big, fluffy 3 pancakes + some fresh huge stawberries and rasberries. It was worth every cent. Saturday ordered room service for 2 Filets well done and medium well + a baked potato. The Filets were still moving when we got them, so the Chef made us new ones to our liking and the potato was mamouth (easily could feed 2 people) and perfectly done. Friday and especially Saturday night was a little rough for sleeping. People outside our room in the hall were so loud. You couldn't help but wake up.Coconut Grove is a hopping place with many restaurants to walk to and places to shop and browse.

Great off season Hotel

We stayed here in the off season and it was great. 10 minutes to airport. lots of food choices all around the hotel. We really liked the room. The hot tub on balcony didn't get hot enough, but no big deal. Overall we were really satisfied with hotel. Wish they had hotel parking. It cost us 26 dollars a day to park.

Amazing!!!

One of the nicest hotels I have stayed in this year. Outstanding service and a very romantic getaway. The surroundig area was packed with nice restaurants, shopping, and entertainment. I will definatley stay again!

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Don't let them park your car

A very nice hotel overall. Nice rooftop pool. Horribly dirty floors in the rooms. (keep your socks on, and expect them to turn black) We had requested a 2 Queen bed room, but got a single King room. Didn't work with 3 kids. Got a modest upgrade to a larger suite with two queen beds which worked out nicely. We chose to go with the daily flat-rate valet parking. A few days into our stay, the car was brought up front with obvious damage to the rear bumper where it appeared it had been backed into a column in the parking deck. The valet manager immediately denied any responsibility especially after supposedly "reviewing the video surveillance footage" later. I got credit for 3 days worth of valet parking, but that doesn't cover my deductible for getting the damage repaired. The floors were disappointing, but the valet experience pushed this way over the edge. I won't be back.