Mandarin Oriental Miami

Nice hotel and great area but on the pricey side

The service here was attentive if a bit snooty and the condition is nice overall but I got the feeling that it was just a tiny bit worn (or is on its way to being so). Having a balcony was nice and the location is great. However, the gym was tiny and it was tight with 5 or 6 of us using it. Also, they do not pass the 'toilet paper' test. For the price you pay to stay here, they might invest in a bit nicer toilet paper rather than the cheap stuff. I would first recommend the Four Seasons but the Mandarin would be next in line for recommendation.

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Excellent but expensive

If you can, ask for a higher floor -- the view of the wide bay and downtown Miami is completely amazing! The hotel features great amenities, attentive staff, and beautiful surroundings. The gym was almost too clean and nice to actually use. As you know, luxury hotels include luxury prices... for everything. Internet, food, parking are all premiums. Over the course of a one week stay with no room service, I incurred almost $400 in incidentals, mostly from the $30 per night parking fee. Oh, and gratuity is already on every bill, so only add a tip if you *really* liked the service! I enjoyed staying somewhere other than south beach for a change, but it did mean driving to find places to eat & shop, especially at night.

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Bad Service

Needs improvement on their personal. They are not friendly al all !

Great hotel...good service but....

This is an awesome hotel and everyone called me by my last name. But when we ordered room service, they brought us an opened, almost empty, used container of mayonnaise. I was shocked this happened at such an classy hotel. When notified of this incident, the staff acted unapologetic but at least brought us a new unopened mayonnaise.

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Lovely Property

We recently spent 4 nights at the Mandarin Oriental and really enjoyed our stay. It's a lovely property and is sited so that from the pool and mini beach you view the bay and don't see the condos that share the key. Our room overlooked the key and the bay (mid range in price/view) and offered all the expected amenities: large flat screen TV, Bose radio, multiple outlets on desk for electronics, balcony, sofa, large immaculately clean bathroom, etc. The staff were very helpful, friendly and efficient. (Without that annoying "my pleasure" that you get at certain other hotels.) The Mandarin is well located in a central Miami location so that you can access Miami Beach to the North or Key Biscayne parks and the Everglades or Keys to the South. We had a rental car and definitely needed it for all of our activities, but the parking fee might be a consideration for some travelers. Because we were touring Miami and catching up with family we did not dine at the hotel, so I can't comment on the food. My only complaint was the relatively high internet fee. I was surprised because many upper end hotels now comp internet. We just avoided it by using our iPhones. I would definitely stay there again and have already recommended it to friends.

Lovely Mandarin - a bit away from South beach

This hotel is everything that you would expect from the Mandarin - stylish decor, sleek, killer views, great service. Its a bit off the beaten path if you consider South Beach where you want to be. So be prepared. Otherwise though you get everything that you would expect. the rooms are super nice and the views are to die for . We ate at the cafe downstairs and the food was good not great. But otherwise no complaints at all.

Lovely hotel

This is a beautiful Madarin on the water - its a bit removed from the action as its not on South Beach, but its typical Mandarin - serene, beautiful with great service. Rooms are v nice, lovely views. Only complaint I can think of is that we had sushi at the 2nd restuarant at the hotel and I'd say that it was only mediocre. I'd expect better from this place. All is all - just great.

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outstanding hotel

great with kids the best food