Le Meridien N'fis

Just be aware of the staff service

The hotel as a facility is nice, well kept and clean. Located in a nice and not too busy area of Marrakech. For those that realized that a Riad sometimes is not the best experience consider this or a different regular hotel in the city. The biggest downside for us was that we were promised some things at the hotel after we reserved over 50 nights for a business trip, but at the moment of pay the bill some of those things that they offered (verbally) were not included and we end up paying for it The same with an additional room that they promise for a lower rate and at the last minute we had to pay double of what the rate was. My observation is that the staff at the hotel may not understand sometimes that the customer is first. If you have a problem, you better offer solutions since you may find that some people is not very proactive. My advice: Get everything in writing if possible. Don't have high expectations for some people when you need to solve a problem. Don't expect the service you are used in America when you go the restaurants. Also, browse for available rates and trust in most of the reviews in Marrakech.

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Excellent escape from the Medina souks

This hotel was such a wonderful break in our 3 week Europe vacation of tiny hotels. I can't tell you how nice it is to come back to the pool after all the craziness of the Medina souks. Wanted to try a riad, but didn't want to stay in the thick of it. So glad we chose the Le Meridien instead. We walked twice to the Medina market square, but took taxis the rest of the time. (20 dhrms) I would absolutely recommend this hotel. Beautiful setting. Great service. Great pool.

Expected Comfort

The hotel was very nice with a Moroccan flair and beautiful andalusian gardens. the food was excellent in all restaurants, and in the Tea room. Service was good, except for the concierge who was really not knowledgeable about different things to see. he had a book with a list of 5-6 trips all too long, and when asked about things to do in Marrakech itself, failed to know any areas to explore. We hired a private guide and that was great.

Guest did not leave a comment.

Needs improvement

While the hotel was okay... I expected more for a 5 star. The gentleman that checked me in was very adamant about it being a 5 star yet many of the services were sub par... I stayed at the hotel 2x in a 1 week period (1st time for 3 nights then i took a 3 day excursion and returned and the 2nd time for one night) and they wanted me to fill out forms to check in again until I protested. Although there was a sign that instructed guests to not reserve chairs at the pool... the pool attendant would hold chairs for patrons that were not at the pool... the furniture and the room decor seemed to be stuck in the late 1970's and the terrace door to my room was broken and was never fixed during my 3-day stay. The common areas however were beautiful as well as the garden...but so many things were left to be desired.