Lancaster Marriott at Penn Square

The hotel quality was great. Very clean. Location was not too bad. Paid for the valet parking since the parking garage was not conveniently located. Upon depature we handed our ticket to the valet. We were told 20 to 25 min wait. Not enough time to do additional site seeing so we decided to wait. After 45 min we approached the service man and inquired about our vehicle. At first he gave some lame excuse about the vehicle being parked on the street but they couldn't track down the man with our keys. We then found out that it was still in the garage. By the time we had received our car it was 1 hr 15 min. I understand that is no reason to get irate but when you pay that much for service and you have some place to go you shouldn't have to keep watching the clock to get your vehicle.

We booked through hotels.com which was a breeze with customer service that can't be beat. The hotel was very well decorated and we loved the layout including the indoor pool. The service at the front desk was pleasant and very helpful. Unfortunately a few things did disappoint us during the stay. First, upon taking our car out of valet we noticed a small ding in the driver side door but didn't report since these things happen in a parking garage. We continued to experience issues with the valet both with attempting to pull into the drop off location, very tight. We also sat idle in the street for approximately 10 minute while the valet attempted to move cars into the garage and open up space for us. We were also forgotten about the last day as we sat waiting to depart the hotel. Two adults, two kids and our bags sat at the entry as the valet manager "totally forgot". In addition to the parking situation, we returned on day to an unclean room at about 9pm, well after our floor was cleaned and our "do not disturb" sign was not in the door. We did receive prompt attention once we called to request service and the woman was very nice. The last service issue was less of an issue but still left an impression. On our final morning, the condiments (sugar, cream etc) did not arrive until 45 min after our breakfast. The charge was removed from our bill to our delight. Overall the hotel is very nice with exception of the few problems and we intend on staying at the Marriott in the future.