Lakes Resort & Spa by Westgate Resorts

Excellent Resort

Wonderful service, very safe lots of amenities.

Good room for the money But....!

The resort room was good for the money and the location is very good but be prepared for a tag team of sales people to really put the pressure on you to buy one of their timeshares. We were not. The last thing we expected the night we arrived was to get tricked into some free breakfast followed by a 90 minute "tour" of the facilities. The next morning we felt like red meat in a large room full of fast talking piranha like sales people with a bell going off anytime someone bought a share. All we wanted was a clean quiet room and to start enjoying Orlando. The resort itself is very nice but be prepared!

Excellent value and superior service

Excellent value and superior service - beyond our expectations. The staff were helpful, and the grounds were very well maintained.

Great Room, Great Price, and Amazing View

We stayed in the studio condo which had a great view from the balcony. The room was very clean and comfortable and the staff was very friendly and helpful. We started our stay on a Thursday afternoon, but by Friday night we noticed a very different crowd staying there, which included a lot of partiers. Also one thing that I noticed was that there policy said no dogs but I saw a lot of them. There was a larger one in the room above us and he walked around all night.

Outstanding Hotel

My husband and I were only there for 2 nights and loved it so much that we purchased a timeshare! There were several pools (we even got a pool and jacuzzi to ourselves both nights)and plenty of activities to do throughout the day. Extremely conviently located between Disney and Universal.

Nice Hotel Nice Room Pushy to get you to buy

We liked the room, The staff was nice and basically I have no complaints about the hotel except.... Its not a hotel its a resort and therefore they push you to buy a time share. To check in I had to spend 15 minutes with some guy setting me up for an early morning free breakfast and 90 minute presentation with golf cart tour of facility trying to get me to buy. I had my wife and kids with me and they wanted to go to Disney not tour the hotel in a golf cart. I came with one thing in mind sleep in a nice room and then leave to go see the local sights. Room was very nice and I have no complaints about the stay just expect a strong presentation and sales pitch.

Super conveinent to Universal Studios area

My husband and I have stayed at this hotel several times and each time I am so glad that we did. We have four kids but every year we come here alone to celebrate our anniversary and birthday. This hotel has a ton of planned activities for families as well as adult couples traveling alone. The staff is super and we have never had any problem with the service. The on site restaurant is delicious and the portions are huge. The only draw back is the parking, but if you come back to your room at a decent time between 9-11 pm you should find parking relatively close to you room. I would recommend this hotel to ANYONE!!!!

Needs improvement

Dirty dish in Microwave

Great room/apartment

We liked the hotel a good area. Close by universal. It was one bad thing and that was the internet, we paid for the internet but didnt work in our room and when we wanted help the hotel didnt have anything to do with the internet and we have to call the the support!

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Good product - price

Nice property in a good location. The room are clean, comfortable and with good space. The price that we paid for the product that we received very good. The first arriving is very important when we are a future guest. So will be good to have a better greeting at the front desk. The receptionist they receiving you like a nobody. Very bad service in this area. They don't pay you attention. We went at morning to check the confirmation, no helpful at all. In the afternoon no even talking to us. Is like a "Factory". Come and get out. Thanks

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it was awesome but....

when we got there the room was really nice and the bed looked super comfy the garden tub we saw in the picture was not in the room. (that was the ENTIRE reason we booked that hotel) so we called down stairs to inquire, they said that the room we saw in the picture was an additional $56. so we paid bc we wanted the room with the tub. the tub was amazing the bed sucked. but you can't have it all. it's a really nice place, i just think they need better mattress in the big rooms and when you advertise a room for a certain price make sure you're showing up the correct room. it cost us more money and don't think we should have had to pay we were miss lead