Kyoto Hotel Okura

Excellent Experience

This hotel exceeded our expectations in every way. The staff are the best I have encountered anywhere. Upon check-in, I discovered I had made an unfortunate mistake in the type of room I had booked. They resolved it most graciously and to our overwhelming satisfaction. The staff were so attentive every time we entered the lobby, but not in an overdone or stuffy way. They were professional and knowledgeable, yet warm and friendly. The concierge and bell service were particularly helpful, and everyone spoke English (a huge help). The room was spacious, comfortable, and full of nice touches, like overlapping draperies, dimmer switches on the bedside lights, and a second clock in the bathroom. Housekeeping was impeccable. We basically felt really pampered here; it was a great place to relax, and there were plenty of eating and shopping options below the hotel, high end to quite modest in the subway mall. Centrally located, but also right atop a subway station. Loved it.

Fantastic and wonderful hotel! Two thumbs up!

Hotel Okura is one of the popular hotels guarantee the best service you can get in Japan. It has been in the hotel business longest in Japan. You will be amazed by the services you get from every staff works there. They are well trained and there for you to provide the best services you can imagine. I actually paid half of what normally Japanese pay for this hotel by booking through Hotel.com. In addition, they somehow upgraded our room. Our room was spacious and very comfortable. The design is contemporary and modern, yet it has Japanese flare. Location is near Ponto-cho. Ponto-cho is where Geisha entertains the clients at night every night. There are many cozy and intimate atmosphere restaurants and bars in that area. I have no doubt to recommend this hotel to anyone seeks best services and comfortable pleasant stay.

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Kyoto Hotel Okura

The Kyoto Hotel Okura was great. Wonderful staff, great location, great room. Very helpful concierge. We really enjoyed our stay and would stay at the hotel again.

Phenomenal hotel !!

Everything about my stay was amazing. The hotel was magnificient. The service was impeccable from the concierges, bell men, housekeeping and restaurant staff. An outstanding overall experience. My highest recommendation.

fantastic

after a busy trip in a sub standard name brand hotel in Guam we went to a weekend getaway in Kyoto, the hotel was the highpoint, service was unbelieveably attentive and accomodating, and all with no tipping, the hotel anticipated everything and the rooms sparkled central location and easy to navigate the city, I loved the Kaiseki dinner at the Japanese restaraunt on the 6th floor excellent but expensive, each dish a work of art.

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