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Kaanapali Ocean Inn, Kaanapali, HI

Kaanapali Ocean Inn

Star rating: 2.0 of 5
2780 Kekaa Dr
Kaanapali, HI, 96761
866-539-0036
Average Rating
3.6
Recommend
68%
59 Guest Reviews

from $139.00

Lowest avg. nightly rate

This rate first available on Tuesday, Nov 24

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Review Details for Kaanapali Ocean Inn:

  • 68% Recommend
  • 3.6 Average Rating
  • 59 Guest Reviews
Hotel Service
3.8
Hotel Condition
3.1
Room Comfort
3.7
Room Cleanliness
3.7

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All Trip Types
(59 ratings)
Average Rating 3.6 of 5
Business
(3 ratings)
Average Rating 3.7 of 5
Romance
(19 ratings)
Average Rating 3.3 of 5
Family
(11 ratings)
Average Rating 3.8 of 5
With Friends
(10 ratings)
Average Rating 3.5 of 5
All Others
(16 ratings)
Average Rating 4.0 of 5

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Next Next Page 1 of 4 Previous Previous
Trip Type: Overnight Stay Review 1 of 59
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Grt room-ocean frnt-hear ocean from room

Great room for the price. Not new but clean and the fact that it is so close to the water is a big plus++. I could hear the waves when in my bed. I really liked that. You will check in at the Royal Lahaina next door. This is the best part of the island of Maui. Very green and lush. The ocean is sandy here also. Enjoy!

 

Not Recommended

Trip Type: With Friends Review 2 of 59
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
2.0
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Terrible hotel but a decent location

The hotel was filthy, mold on the bathroom ceiling, uncomfortable beds, no lock on the door and a broken coffee maker. I was first in a room overlooking the luau but it was way too loud and the A/C was broken so was moved across the hall. It was still very loud but tolerable. The room smelled stale and moldy. The walls are very thin as I could hear everything next door. This hotel was not worth the discounted price I paid! The only saving grace was that I was able to use all the amentities of the Royal Lahaina Resort which is nicer with pools and restaurants and close access to the beach.

 
Trip Type: Business Review 3 of 59
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 4 of 59
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 5 of 59
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
2.0
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Guest did not leave a comment.

 
Trip Type: Special Event Review 6 of 59
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Above Average for the $$ You Pay

I was in Maui to run the Maui Marathon. In these tough times, it was nice to have a property in the Kaanapali hotel area to offer reasonable rates to us travelers who're pinching pennies. The room was better than I expected and the service at the parent hotel next door was exceptional. The room keys were actual metal keys, but that was not a big deal. Food service was exceptional and will recommend others to this property again.

 
Trip Type: Not Provided Review 7 of 59
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Trip Type: With Friends Review 8 of 59
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
3.0
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OK for the money

The room was OK and location was great. A bit noisy in the evening due to the Luau show next to the hotel. Also there is no parking available during the Luau. There is no internet access even if you wanted to pay for it.

 
Trip Type: Special Event Review 9 of 59
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding

The hotel was fabulous for the price. It was all the conveniences that you needed with a small sink and refrigerator. Also, you get the benefits of staying in the large resort that it is attached to. Beachfront practically, you can walk to the end of the hotel and be on the beautiful beach in Maui. Make sure you check out the little restaurant by the hotel, the Castaway! It was fabulous. we would definitely come back again. Exceeded our expectations.

 
Trip Type: Family Review 10 of 59
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Outstanding place to stay

Maui is an island so it is naturally humid. As we entered into the room for the very first time, we thought it was sticky and smelly. Soon after we had AC on at a full blast, the smell became a thing of the past. The bedding was firm and comfortable. Everything in the room worked and it became very comfortable. Since the place located right in the Royal Lahaina Resort, we had all of the accommodations that the resort has to offer. Royal Lahaina Resort even checked us in and out. How nice! The Kaanapali beach was less than 50 feet of reach and was just beautiful. In comparison with folks who stayed at the resort for the price range of $200 and above, we had no complaints whatsoever for what we had paid and got all the amenities of the resort. The only thing that I experienced that was on a lesser side was the kitchenette facility; tiny refrigerator, tiny sink, tiny counter-top and tiny coffee maker. Since we ate out or ordered the food for the most part of our stay, we did not have to miss any full kitchen facility anyways so we didn't mind the limited kitchen space in the room. We had a family of 5 (all grown teenage children) and enjoyed every bit of our 1-week stay at the Kaanapali Ocean Inn. Highly recommended. Hotels.com was so great for offering such a nice place in Maui. Royal Lahaina Resort hosted the Luau every night and we watched it every night for free right from our balcony until we got sick of it. Come and stay here if you want to save money and enjoy MAUI anyway you can and want.

 
Trip Type: Special Event Review 11 of 59
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 
Trip Type: Family Review 12 of 59
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Yes (1)
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Needs a little work

The hotel is part of a much larger resort. It is tucked away in the corner and you have to go to the big resort to check in. Which the signs are unclear. When you register the ladies at the front desk were very nice, however, the bellman was not once he found out we were in a different area. The room was clean, but just runned down. The top railing to the balcony was loose. They used top sheets for the fitted bottom sheets. It was for one night and the price was right.

 

Not Recommended

Trip Type: Family Review 13 of 59
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
1.0
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Kaanapali Ocean Inn

the website for this hotel is very misleading... we thought we were going ot be in the main hotel instead we were in a another building. it was an older building. housekeeping was horrible. i called for housekeeping to come back that the room was not clean, the mirrors were dirty, the counter had sand on it for two days. House keeping did not come back to clean the room. The base boards and door frames looked like they had never been dusted. the sliding door that went out to the balcony was very hard to open! parking was horrible! this was the worst hotel stay ever!!!!!

 
Trip Type: Romance Review 14 of 59
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 15 of 59
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Unexpectedly Delighted

This hotel is located within the campus of the high end Royal Lahaina Inn so you get to use all their facilities. They have a travel planning booth at the lobby. Service was wonderful. The only disadvantage is it is right next to the Luau location so there'll be some noise every evening. Since this is an older building within the compounds of the Royal Lahaina Inn, don't expect the room to be similar to those in the newer upgraded building, but I would book this hotel again if I were to return.

 
 
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