Imperial Hotel and Suites

Plenty other hotels

There are plenty other hotels around the area in the same price range.

Excellent Location

The Imperial Hotel is only a block away from Clifton Hill, easily within walking distance. Parking is $5 Canadian per day plus tax, which is a real bargin for the area. Our 9th Floor room was spacious and comfortable, with a terrific view of Skylon. The sitting room love seat was worn, as we expected from previous reviews, but other than that, clean, comfortable and tastefully-appointed. Fridge and microwave were a convenient plus, as well as the basement swimming pool. The staff was cheerful and welcoming. The halls do smell smokey, as other reviewers have pointed out, but as most of the rooms are non-smoking, people cheat and smoke in the hallways - not the fault of the hotel. We ate breakfast out rather than the Golden Griddle. In short, a conveniently-located, reasonably-priced, friendly, pleasant stay.

A neighborhood hotel

The hotel is right in the neighborhood of the Falls.We got the mist on a windy day. Everything was in walking distance. Our room was clean and comfortable, but bring your own pillow. The room was roomy and quiet.

Not your dream hotel

If you love a seventies theme, this is the place for you--the hotel and rooms could use an update. Great location. Paid extra for parking. The air conditioning vents were filthy.

Good value for the money

Great location for the water park, easy walk using the skywalk. Close to all tourist areas of niagra falls. Room was nice and for the price which included the water park, overall a good deal.

Hotel did not meet our expectations.

When we first checked into the hotel it smelled like cancer (tobacco smell). The rooms smelled worse because they sprayed the rooms to try to get rid of the tobacco smell. We requested to have our rooms changed since I had booked non smoking rooms, they put us on the 10th floor where the smell was not as strong. The breakfast was good, but beverages where not included. They advertise free internet but we where not able to connect the three days we stayed, it was kind of funny that if you bought a card for $5.50 for a half hour you where able to connect on the web in the lobby.

Non-smokers beware

We booked a non-smoking room and were put into a room that had been a smoking room. The sweet smelling fragrance they used to try to cover up the smoke was equally unpleasant. Everything in the room reeked of smoke and when we left, so did we and our clothes.

Maybe for smokers

The whole hotel stank of smoke...very unpleasant. And all our bags adquired that horrible smell.

Not for smoke sensetive people

Although we booked non-smoking room, the smell was unbearable in the bathroom and in the hallway from the smoking floors.Overall the location was great, and the room big enough for 5 people.

Needs More Than Improvement

My family of 4 ended up in 4 different rooms in only 2 days. The first room only had 1 bed for 4 people, the second room was acceptable, but the hotel staff moved us without notification. We came back after a day out to find all of our belongings gone. My husband and oldest son were awakened soaking wet at 5 in the morning in the third room. Apparently the ceilings leak when jacuzzis are used upstairs. Which brought us to our 4th room in just 2 days. The rooms need more than updating, there were burn marks on the carpets and furniture form cigarrettes and from the iron. There were holes in the walls, not very clean, and the staff were rude and beligerant. I would not recommend this hotel to anyone.

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OK for Basics

The rates were great. The location is great if you have kids because it is near all the added kiddie attractions and souvenir shops. Do not get the breakfast as it does not include beverages - you can get a buffet in the neighborhood for $6.99. The room is spacious with a sitting area, however the loveseat was so soiled that I wouldn't sit on it. If all you need is a bed, this hotel is good.