Iberville Suites

Excellent customer service

The hotel is in the Ritz-Carlton Building and you share facilities. The staff was wonderful and answered all of our questions. They were very friendly and always greeted us when we returned to the hotel. The room was quite large and comfortable. You were far enough off Bourbon Street that there was not noise.

Excellent choice

Very spacious suite style rooms with fridge. Location fantastic for french quarters and riverfront entertainment. stayed for 10days and would definitely return.

Giant Cockroach!

I was happy with my stay until I saw a giant cockroach creeping across the floor of the living room. I managed to kill it but it was rather disgusting and I was a little paranoid about whether this cockroach had friends or not. Luckily, I didn't see any others, but it was not a welcome guest!!! Too bad, because otherwise, it was a nice hotel with good service, breakfast included, and a convenient location.

location and amenities

The hotel is centrally located to restaurants, and tourist attractions. 4th stay at this hotel.

Needs Improvement

When we arrived at the hotel to check-in, it took almost 10 minutes for an employee to come out of the back and help us to check-in. We got to our room, unpacked a few items and went to grab a bite to eat. When we returned to our room, it became apparent to us that the room was not fully cleaned before our stay. For example, the side tables had fresh drink rings on them, indicating that a beverage had been thrown away but the table had not been wiped down. When in the bathroom, we noticed the previous guest's chewing tobacco sitting on an unused towel, indicating that if the towel had not been disturbed, it had not been changed. Because it was very late and we were waking up very early the next morning, we just dealt with this and went to bed. When we got into bed (which happened each night of our stay of Friday-Sunday nights), we could hear people talking on the street below and car radios playing as they drove by, as if we were down on the street with these people. Due to this obscenly loud noise, we did not sleep well during our entire trip. Additionally, each time we walked through the lobby (which smelled so strong of amonia that you could not breath through your nose), the front desk people did not exchange friendly banter and appeared to be annoyed when you would ask a question. The breakfast in the mornings was not very good and we only participated in that once. Overall, based on the reputation of the establishment, we were extremely disappointed with the hotel, the personnel (except the bellhops, who were very nice) and the cleanliness. We would not recommend this hotel to anyone and intend on staying at a different hotel during our next trip to New Orleans.

Great for the money

It was a great location, very clean and great staff. Would stay there again.

Blood Stained Mattress and Cold Room Service =(

Subpar! Bathtub had cracks and spots where the porcelain was rubbed off. Shower tiles had holes and cracks. Mattress had a big blood stain on it. Room service was awful. We waited 45 minutes for cold food and onions all over my husband's food even though they were instructed that he is allergic to them. The Ritz should be ashamed to put their name on this food - it was bland and soggy! We won't be back!

Great Hotel, Good Location

My husband and I recently stayed here to attend the Saints/Giants game. The hotel staff was excellent...allowed us to park and leave luggage early in the morning, also called us when room was ready. It was an extremely busy weekend and the room was still ready early. Hotel was clean and room service was prompt and good! Would most definitely recommend this hotel, we are actually planning our anniversary trip here in February!

Substandard

Considering this hotel boasts an affiliation with the Ritz Carlton that resides next door, I definitely expected a much better experience. Other than the location and proximity to Bourbon Street, I was extremely disappointed. The bathtub ceramic was worn out in spots and the were holes and cracks in the walls of the shower. The mattress had large blood stains on it. And room service was a joke. They charge a fortune and bring you cold, bland food. When I ordered I made it clear that my husband is allergic to onions and can't have them anywhere in his food. His breakfast arrived covered in onions. If you are looking for a clean room in great condition, look elsewhere.

Good hotel for the money in a good location in French Quarter

Good location in French Quarter and close to Canal Street. Quiet, clean and the hotel desk, doorman, housekeeping were all very helpful and obliging. typical nice continental breakfast and nicely decorated lobby that is a quiet spot for meeting people.

Get comfy

Outstanding service, the trademark of New Orleans was very evident here. Large suite style room with a very comfortable bed. Great location close to Canal street and everything in the French Quarter.

Guest did not leave a comment.

Great Deal

The suites were spacious and clean. The staff was excellent!!!!!

Guest did not leave a comment.