Hotel Sunroute Plaza Shinjuku

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Horrible Service

Tokyo has sooo many hotels. And most of them are pretty good. On this last extended trip, I stayed in 4 different hotels across Tokyo and this was the absolute worst. The English of the staff is horrible, the worst I've seen in Tokyo at a hotel. I honestly, don't understand the good reviews on the hotels.com site -- all I can think is that most people come on a tour of some kind and so get better treatment because they are with a group. If you are by yourself, the staff treat you like crap. They also totally understood that I had already paid via hotels.com and as a result was stuck with them. If my favorite hotel was not fully booked I would have left in spite of the hotels.com reservation. The only good think about the hotel is that it's right next to the subway and a couple blocks from Shinjuku station which is convenient. But honestly, most of Tokyo is near a station! Better hotels: Metropolitan (both Tokyo and Ikebukuro), also the Shinagawa Prince is good for the money.

Great location

The hotel is located very close to the Shinjuku Station, it's a very nice neighborhood and convenient for traveling by subway. We stayed in this hotel twice.We had very small room the first time, and it wasn't a big issue, but we had 2 big suitcase so it was very cramped in the room. Then we went to Kyoto for 2 days and we were able to leave our luggage at the hotel, which was great. When we returned we were upgraded to a bigger room that had computer and printer, however we never used it because we had our own laptop. The room was much bigger and I really liked it. Overall,I was very satisfied with the hotel and would definitely stay there again.

Small rooms but with everything you need.

The double rooms were small just enough for two people. The available walking space in the room is like a "L" shape with the width of a standard door way. If you're carrying a lot of luggage it may be a problem as it can take up a lot of valuable walk in space. The check in counter has a very friendly staff and understands/speaks English. Elevators require room keys to prevent unwanted visitors as well. The location may be hard to find at first as its between larger buildings but it is just a few blocks away from the Shinjuku JR station (Exit through Southern Terrace). Don't be afraid to ask the locals either, just mention the Hotel name even if they don't speak English and they will point you to the right place. Besides just being near the subway stations, shopping areas and many food places are just around the corner as well. Very convenient.

Great for the price

Skip the breakfast buffet - over priced, other places in the area. There is a train to Narita. Express entrance is by Starbucks: need to get tickets at main entrance earlier (tracks 5 or 6). Happy Hotel bus stops in front of hotel. Green intiatives at hotel (!) rare for Japan. Didn't wait for elevators. No concierge - front desk doesn't do much with sights but they do give a guide. Ok information. Non smoking rooms have non smoking bedding - huge plus!

Great room for the money

This was our first time to Japan and we expected to pay a lot more for a hotel room of this quality. The room was inexpensive and very clean. The location is just 2 blocks from one of the major subway stations and close to a lot of shopping.

Better Than Expected

The location of this hotel in the heart of the business district of Tokyo and just across the street from Shinjuku Station, had me concerned. For the cost, I was doubtful that this hotel would be comfortable and the service good. But I was wrong. The service was great! The food was good and the beds werent' too hard by US standards. Only recommendation for fellow travelers is don't plan to arrive before 3:00 because you will have to wait in the lobby to register. Shopping within walking distance is great and there is a Starbucks and Krispy Kreme nearby :)

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Great Hotel

We stayed at 3 hotels during our stay in Japan and this was definitely the best value for the money.

Awesome for it's price

The hotel was great in every way, the staff, location, and condition of the hotels are perfect. For it's price, i m overwhelm. just one thing..the size, but it's Japan, and it was fine for me and my husband. couldn't ask for better.

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Outstanding Hotel

Very modern, clean, and excellent location

Excellent hotel , excellent location!

We stayed at the Hotel Sunroute Plaza Shinjuku August 28 to August 31st, 2009. We had a great experience. The staff was very attentive and helpful. The rooms are small but that is typical in Europe and Asia. The Shinjuku station is one block from the hotel. We took the Narita express train from the airport. Please know that this station is the busiest train station in the world!!. It took us a few trials to learn our way around as most signs are in japanese and there are several entrances to the train station. We found out we could have gotten an airport limousine bus that would drop you right at the hotel and you can get the return bus to the airport and 2 day unlimited pass for the metro much cheaper than getting them separately but you need to get it at the airport.

Great room for the money

2-night stay. The hotel and the room was very clean. The staff was very courteous. The internet was free, not wireless but very quick and easy to get connected. The hotel is located in a nice area with lots of taxi's nearby. The hotel is about a 10 minute walk from the train station as well. I would highly reccomnend this to anyone staying in the Shinjuku area.