Hotel Islane

The Worst Hotel

We are seasoned travelers and had a horrible experience at this hotel. We arrived early and were told that our room wasn't ready but that we could leave our bags in the dirty room while we explored. We were escourted to the room and the room smelled. I looked in the restroom and the ceiling was covered in mold and mildew. We told the desk clerk that we couln't stay in a room with mold and his response was "I told you that the maid hasn't cleaned the room"..as if the maid were going to clean the ceiling. We were given another room. The same clerk gave us information on a day trip to the Atlas Mts. When we booked the trip he failed to meantion that we would be hiking up a mt and should wear comfortable walking shoes. We paid him for the trip and he "accidentally" gave back the wrong change. We returned to our room in the afternoon and asked to turn on the air conditioning. It didn't seem to be working and the maintainance man came to the room and told us "no problem, its alright"...we left the unit on hoping that it would cool the room while we were out for dinner. We asked for directions to a supermarket at the front desk and were told it was a 10 minute walk....after 40 minutes of walking we gave up...when we got back to our room after dinner it was 95 degrees. The man had turned on the heat....so once again we were given another room. The next morning my boyfriend asked to use a phone to call our car rental. He was led to a phone across the lobby. The rental agent didn't speak English so he hung up and asked the clerk at the desk to call back and translate. The clerk dialed the phone and told him sorry the line was busy and wasn't going to try the call again...then wanted to charge him for the call. We were also given poor directions to the airport that sent us 20 minutes in the wron g direction. The only good thing about this hotel is the location but there are many others in the area to choose from.