Hotel Concorde La Fayette

Outstanding Hotel

We travelled five EU Countries in 10 days, sort of a mini Europe Tour as my treat for my husband on his b-day. I must say without bias that this hotel exceeded than the other EU hotels we've been to. The moment I walked into the lobby for check-in, I didnt realize the grandeur and sophistication of the hall, the overwhelming high ceiling that made me feel like being in one of those cathedrals, and the high-end store within the building. The business center was an effecient chic place to do a quick work for the office or just checking the flight for the next day. The staff was absolutely warm, professional and are there to help, They even helped me out in getting info for a Thalys train sched without hesitation (it was past midnight when I asked for their assistance, when I checked my flight the next day was overbooked we decided to go to Brussels for our JFK flight, Brussels is only over an hour train ride. The train station is also a few minutes walk from the hotel, so getting anywhere and pretty much in all of the city landmark is not a problem. If you are a New Yorker and can get by the commute of subways, then Im sure you will absolutely love this hotel, knowing the traffic of the city and the limited days we had, we relied pretty much on the train to maximize our day. We were able to do all that we intended to do during our stay. The Arc De Tromp is only two train stop away and we were able to get the hop-in hop-out city bus tour from there. By the way, it was my husband's b-day that day we checked in, and I jokingly asked the front desk if we can get a room with the eiffel tower view for his b-day, he smiled and looked at the passport and said, "As a matter of fact I think I do have. Ok. No extra charge. Happy Bday. Enjoy your stay". I was amazed at how much they really mean customer service, true enough when we get to our room, the eiffel tower is staring straight at us through our window at 12 O'clock direction. It was the last country of our EU tour, most o

Great hotel

This was a great hotel. It is a conference center and had an entire mall attached to it. The only problem is that it is away from most of the sightseeing places. But if you don't mind taking the subway every morning this is a gem of a hotel. Everything was perfect and when we looked out our window we saw the bright lights of the Eiffel Tower beaming at us. If you don't mind the subway, stay at this hotel!

Good hotel for the money

This hotel was really nice and comfortable. The staff was great and very helpful. The metro was only about a 5 minute walk underground. There was only one downside to this hotel. The shower went from warm, to ice cold to scalding hot and then back to warm again. There were other people in our party that had the same problem with their showers as well. But once you got the pattern down, it wasn't so bad!!

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Great location and very nice amenities.

Great view of the Eiffel Tower from my room. Walking distance to Champs Elysees. Metro station. Many great restaurants around. Courteous and responsive hotel staff. Comfortable room. Business Center will print your boarding pass. Free wi-fi internet in the room.

4-star hotel misses basic services

(1) Fitness room was not working. Hotel asks customers to use a paid fitness facility across the street. (2) Hotel rom did not have iron and board (you need to go to a 25th floor iron room for ironing). (3) Hotel room did not have coffee machine.

THE VIEW WAS THE ONLY THING WORTH WILD

NOT SATISFIED WITH ROOM SIZE THE LAUNDRY SERVICE WAS OUTRAGES, WE HAD A $300+ BILL FOR A FEW T-SHIRTS AND UNDERGARMENTS. WE WERE OVER CHARGED FOR A MOVIE..WE SUPPOSELY CHOSE A PACKAGE DEAL FOR $40. AND MENT TO CHOOSE JUST ONE MOVIE AND THE FRONT DESK REFUSED TO FIX IT. PARIS WAS QUITE NICE IT JUST EXCEDED OUR POCKET BOOKS.

Convenient Location

The hotel has a great location. There's a mall on the lower level which has a grocery store and access to the metro. The room was small for the price.

pricing out of control

i travel extensively all over the world and have stayed at this hotel on several occasions. i'm not sure i will go back again. it seems that every time i go there, the prices continue to be raised (i was just there in May and the prices have raised since then). the menu at the restaurant changes frequently and has been quite good in the past but this time, i found nothing on the menu even remotely interesting enough to justify the cost. so i ended up ordering a $27 euro hamburger with a $7 euro coke. yes, that's right, i said $7 euro coke. what an absolute joke. that same $7 coke can be found in your mini bar in your room if you can't get enough. in all my travels, i've never experienced price gouging to this level. the breakfast is no longer included in most room rates. that price: $27 euros, for runny eggs and croisants. hot tip. there is a grocery story in the shops attached to the hotel. i went there and purchased a 6-pack of coke, a 6-pack of waters and a can of pringles for the same $7 euros the one can of coke costs me at the hotel, 100 yards away. the rooms are beginning to get run-down. paint was peeling on all of the moulding. the free internet is painfully slow, even in the middle of the night when it should be fast. the one thing this hotel has is location and view as well as the convenience of being on the air-france bus route. as long as they are charging $7 euros for a coke, i'll look elsewhere next time i visit. it's not about money, it's about absolute principal. and that's just stupid.

Great view, no coffee maker in the room

I paid for a deluxe room but i think they put us in a standard room with an excellent view. I was surprised there was no coffee maker in the room and the TV was old.

Fantastic Hotel

We were completely impressed with this hotel. The staff was amazingly helpful. It was nice to have a place to come home to which was relaxing and comfortable. The staff also spoke English quite well and was willing to work with my broken French :-) Another great thing about this hotel is its proximity to both a RER and Metro station. It made commuting around Paris quite easy. Also, it is connected directly to a mall which made picking up any forget items quite easy. As others have noted, the drinks at the bar were a little on the pricey side, but the hotel did provide us with a discount coupon for staying at the hotel, and the view at the bar is the best in Paris :)

Average Hotel

The hotel was close to the Metro and there were many restaurants in the vicinity. There was one gentleman working the concierge desk that was rude and demeaning to us when we asked a question. The Panoramic View bar was not worth the 22Euros a drink minimum. We asked to put the charge on our room and was rudely told no. When checking out (6:00am) my husband and I stood by the desk for numerous minutes waiting for two employees to finish their conversation before they would check us out. They also do not have express check out available.

Guest did not leave a comment.

Very Bad Customer Service

Other than the young lady who checked us in the stay was dreadful. I locked my wallet in the safe and it keep coming up error with the code. After calling the front desks 5xs security came and changed the code. I called to get extra pillows and they gave me a blanket I understand the language barrier but I showed them the pillow and asked them to get one. After several calls to housekeeping we gave up on the pillow.