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Hilton San Francisco Fisherman's Wharf, San Francisco, CA

Hilton San Francisco Fisherman's Wharf

Star rating: 3.5 of 5
2620 Jones St
San Francisco, CA, 94133
866-539-0036
Average Rating
4.0
Recommend
81%
47 Guest Reviews

from $119.00

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Review Details for Hilton San Francisco Fisherman's Wharf:

  • 81% Recommend
  • 4.0 Average Rating
  • 47 Guest Reviews
Hotel Service
4.1
Hotel Condition
4.2
Room Comfort
4.1
Room Cleanliness
4.2

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All Trip Types
(47 ratings)
Average Rating 4.0 of 5
Business
(5 ratings)
Average Rating 3.2 of 5
Romance
(8 ratings)
Average Rating 3.9 of 5
Family
(10 ratings)
Average Rating 4.3 of 5
With Friends
(7 ratings)
Average Rating 3.6 of 5
All Others
(17 ratings)
Average Rating 4.3 of 5

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Not Recommended

Reviewed by a hotels.com guest on November 16, 2009 Trip Type: Business Review 1 of 48
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 24, 2009 Trip Type: Romance Review 2 of 48
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Great Room

We stayed at this hotel after our marriage ceremony at City Hall and had a great stay. The rooms were cozy and comfy, the hotel was close to the wharf which is where we went for dinner. Price was very reasonable for a midweek stay.

 

Recommended

Reviewed by a hotels.com guest on October 8, 2009 Trip Type: Romance Review 3 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on September 30, 2009 Trip Type: Overnight Stay Review 4 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on July 14, 2009 Trip Type: Special Event Review 5 of 48
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Just ok

Everything was fine except their was no fridge or microwave. I've stayed in many places the cost less and had these amenities

 

Recommended

Reviewed by a hotels.com guest on July 14, 2009 Trip Type: Family Review 6 of 48
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Parking

The hotel said that they had parking, well they didn't mention it was $40.00 to park, which I was quite disappointed, you get a good deal on a hotel but then they get you with parking.

 

Recommended

Reviewed by a hotels.com guest on July 7, 2009 Trip Type: Romance Review 7 of 48
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on June 28, 2009 Trip Type: Family Review 8 of 48
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Location great but service not.

While the location was good, beds were comfortable, and the decor was what was expected in a Hilton, hotel staff never bothered to take that extra step that I've come to expect of any fine hotel. Even tho we paid extra for a third person to stay in the room, no extra towels, coffee, cups, shampoo, etc. were provided. Staff was not overly friendly. Restaurant on site was over-priced. Parking fee is outrageous!

 

Recommended

Reviewed by a hotels.com guest on May 8, 2009 Trip Type: Not Provided Review 9 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on April 28, 2009 Trip Type: Overnight Stay Review 10 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on April 22, 2009 Trip Type: With Friends Review 11 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Recommended

Reviewed by Kathy Z on April 13, 2009 Trip Type: Overnight Stay Review 12 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (1)
No (1)
Better than on-line rating

Exceeded expectations. Great location, very comfy beds, clean, excellent price.

 

Recommended

Reviewed by Maria G from Riverside on March 25, 2009 Trip Type: Family Review 13 of 48
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Parking

I was very disappointed that I had to pay for handicap parking, which I had never paid in any other hotel.

 

Recommended

Reviewed by James Q from HB CA on March 25, 2009 Trip Type: With Friends Review 14 of 48
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (1)
No (0)
Hilton Fisherman's Wharf

I have been to this hotel before. The location is great for what I want to do. The condition of the hotel is very good. My only suggestion is that Hotels.com offer an option to include parking in the pricing package for those times I drive to the city.

 

Not Recommended

Reviewed by a hotels.com guest on March 21, 2009 Trip Type: Romance Review 15 of 48
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Looks Great, But Kinda Isn't

I picked this hotel for my girlfriend and I to stay in for one night, while i took her to SF for her birthday. I picked this particular Hilton because of the location in relation to everything we had planned, and because its a Hilton, i figured how bad could it be? Well, the condition of the hotel matched the location; great. The hotel staff however, was awful. There is only 1 person for every duty. The valet guy was hard to find and barely spoke english. The doorman spoke even less english. The receptionist didnt seem to be very experienced with standard procedures for hotel services. Setting up the Valet service was a nightmare, and ended up with us going through 4 or 5 different people, all with different ideas of what we were supposed to do. It ended up being such a travesty, that we were late to a tour we had already paid for and booked, and thus missed the tour. We returned to the hotel and complained to the manager, who in her defense was very apologetic and actually took the entire parking charge off our bill(which is $35 for self parking, absurd in itself). She also offered a free movie rental and meal. Well, when we returned from dinner to order some dessert, we discovered the room service closed at 10. So we ordered a movie, only to find that the movie volume is so low even with the TV maxed, we could hardly hear it and ended up turning it off after 10 minutes. We tried to use our free meal in the morning at 10:30 am, but no one would answer at the room service desk each of the 5 times i called. So, all in all it was less than acceptable. Yes, the room was nice, the bed was comfortable, the location was damn near perfect. But the staff, was very unprofessional. I would NOT recommend.

 
 
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