Hilton Garden Inn® Cleveland Downtown

Nothing special

No prior notice of parking charge.

"Needs Work"

The elevators were horrible. Buttons didn't work and you would get stuck in them frequently. Hotel is located in a seedy part of town. Wouldn't be so bad except there were homeless people constantly begging right outside the front doors. Didn't feel safe outside of hotel at all! Rooms were comfortable and clean.

Not worth the money

If you need somewhere to stay in downtown Cleveland, look somewhere else. This place is not what a Hilton should look like. The staff was very nice, but the room is just lame for the money. Nothing better than what you'd get at a cheaper hotel really; small, no great amenities, no continental breakfast, parking is extra. There are better options in the Cleveland downtown area.

Exactly What I Wanted

We were very satisfied with the Hilton Garden Inn. We were delighted to find out we could check in before NOON ! The room was clean, quiet and peaceful and smelled good. We swam in the pool which was very clean but beware of the temp of the water - it was just a tad chilly but ok once we started exercising. We had a delicious burger in the restaurant and LOVED the little bottles of Mayonaise! Every one of the staff we came in contact with were cheerfully friendly, professional and helpful. The location is perfect if you want to attend a baseball game at Progressive Field because you can walk and don't need your car. You can park your car right behind the hotel for an extra fee but it's worth paying to park. We'll stay there again if we need to spend the night in Cleveland.

Guest did not leave a comment.

good stay

Nice location for Browns and Indians, neighborhood is a little desolate at night. Decent price for the area and well kept rooms and really comfortable beds.

Guest did not leave a comment.

"Great room for the money"

Very friendly staff; very clean, comfortable room. The only thing that would have been better was if room service was available aft 10pm. We were in Cleveland for a night time Cleveland Browns game (they won) and when we got back about 11PM, it would have been nice to order wings or something from room service. However they do have a 24 hr pantry which we bought microwable wings that were suprisingly good.

First visit with this chain and was very impressed.

This was one of the best hotels I have experienced in the past year. The staff was outstanding, the room was great and it came with a 42" flat screen to boot. I have since signed up as a member because of this most pleasant ecperience. The bonus here is that their rates were very reasonable for their location and the service that you receive. I give this hotel five stars.

Bad Experience

The staff at the hotel was so unfriendly. I was out exploring the town and called the hotel to ask about food in the area and the lady at the front desk put me on hold for 15 minutes before i hung up and called back. Then the same staff member answered the phone very rude and told me she was busy i had to wait. Im sorry i was lost in a strange town and all i did was ask for help locating dinning. Then the room was not clean at all the night table beside the bed had crumbs on it as well did the side chair. The shower then had hair on the drain. I was not happy at all with the hotel and wont be staying there again

GREAT ROOM FOR THE MONEY

RIGHT ACROSS FROM CLEVELAND INDIANS BASEBALL STADIUM.IF TEAM NOT IN TOWN BE CAREFULL IN AREA AT NIGHT IF WALKING TO MAIN DOWNTOWN.

Check In Problems

Although the hotel itself was satisfactory there was a problem at check in. When I asked the woman if there was a problem she gave no response. I had to wait several minutes for the "problem" to be solved without ever being told what the problem was.

Guest did not leave a comment.

Needs Improvement-- Very Dissapointed

Lines were long at check in but that was understandable. The front desk staff were polite. First thing we were told our reservation for a non-smoking room was changed and we had to stay on the smoking floor. We were also told our room would be ready in one hour so we took a stroll and found a restaurant had our dinner came back 90 minutes later and the room was not ready. Once we got into our room the smell of cigarettes was awful. They gave us an ozone machine to help clean the air and instructed us to leave it on for 1 hour. About 15 minutes later someone knocked on our door and asked us for the machine because another room needed it. So we weren't the only guests this happened to. Both woke up the next day with headaches. Went downstairs for Breakfast waited in line for 20 minutes to be seated. Again they were busy so we understood. Once we were seated we waited for 15 minutes and no one came to our table to welcome us, offer a menu, a cup of coffee NOTHING! The guy sitting next to me pointed to paper cups next to a coffee pot and said he helped himself!! We left the restuarant, got our bags, checked out and drove down the street for our breakfast. First time at a Hilton for us will be the last time! No value for the money we spent on the room.