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Hilton Bentley Miami/South Beach, Miami Beach, FL

Hilton Bentley Miami/South Beach

Star rating: 4.0 of 5
101 Ocean Dr
Miami Beach, FL, 33139
866-539-0036
Average Rating
3.4
Recommend
60%
5 Guest Reviews

from $217.00

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This rate first available on Wednesday, Nov 25

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Review Details for Hilton Bentley Miami/South Beach:

  • 60% Recommend
  • 3.4 Average Rating
  • 5 Guest Reviews
Hotel Service
3.4
Hotel Condition
4.0
Room Comfort
4.4
Room Cleanliness
4.4

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All Trip Types
(5 ratings)
Average Rating 3.4 of 5
Business
(1 ratings)
Average Rating 5.0 of 5
Romance
(0 ratings)
Average Rating 0.0 of 5
Family
(1 ratings)
Average Rating 5.0 of 5
With Friends
(1 ratings)
Average Rating 1.0 of 5
All Others
(2 ratings)
Average Rating 3.0 of 5

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Recommended

Reviewed by Gregory B from Tucker on June 10, 2009 Trip Type: Family Review 1 of 5
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)
Nice Hotel

Nice Hotel! Great Location

 

Recommended

Reviewed by a hotels.com guest on February 13, 2008 Trip Type: Business Review 2 of 5
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Very Nice Hotel

This hotel was very nice. The staff was very helpful. The valet was a good price. The beach resort was a great price. I would return to this hotel.

 

Recommended

Reviewed by a hotels.com guest on February 4, 2008 Trip Type: Not Provided Review 3 of 5
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (1)
Great room for the money

Housekeeping was lax. The rug under the cocktail table needed vacuuming and it took two days to get it done. Service otherwise was very good. Views south were great. Suite was beautifully appointed.

 

Not Recommended

Reviewed by a hotels.com guest from New YOrk on January 1, 2008 Trip Type: Not Provided Review 4 of 5
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
3.0
Room Comfort
2.0
Room Cleanliness
3.0
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Yes (0)
No (1)

Guest did not leave a comment.

 

Not Recommended

Reviewed by Steven Greenb from Wellington, Florida on December 22, 2007 Trip Type: With Friends Review 5 of 5
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (2)
No (5)
Horrible Service - Misleading Room Descriptions (There is NO Ocean View)

The service at the Hilton Bentley falls short even of that expected at a Motel6 despite the expensive rates. When we arrived, there was no one available to help valet the car or remove bags from the car. The hotel room we booked stated "Studio King Bed Oceanview" yet the window faced due West--exactly the opposite direction of the Atlantic Ocean (East) ! This is a bald faced lie on the part of Hilton Bentley. The desk staff was less than helpful and the Front Office Manager attempted to tell me that there were "Partial Ocean View" rooms and "Ocean View Rooms". Since our room faced 180 degrees opposite the Ocean, I cannot imagine what a "Partial Ocean View" room would be--perhaps basement windowless accommodations. In any case, the manager refused to move our four rooms to true Ocean View and finally admitted that there were only THREE (3) rooms that actually faced the ocean in the entire hotel (and that they were occupied. It is safe to say that I will never trust the room descriptions on Hotels.Com and I am doubtful I will ever use Hotels.Com to book a room again. I have not yet decided whether or not to bring a Federal False Advertising Claim against the Hilton Bentley, but I certainly would be justified in doing so.

 
 
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