Hard Rock Hotel Chicago
- Recommend
- 88%
from $199.00
Lowest avg. nightly rate
This rate first available on Monday, Nov 23
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Review Details for Hard Rock Hotel Chicago:
- 88% Recommend
- 4.4 Average Rating
- 680 Guest Reviews
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- Recommended (595)
- Not Recommended (85)
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Recommended
Trip Type: Rest and Recreation Review 1 of 698Convenient location
The hotel is close to the theater district. The staff was very friendly and helpful. The room was comfortable. The atmosphere was fun and very modern.
Not Recommended
Trip Type: Business Review 2 of 698Great location, but service was subpar.
Great location, nice amenities, but was disappointed in the quality of service. I might be a bit of a nitpicker but there are certain things than I anticipate from any hotel and this hotel was lacking a bit. Could have been just a fluke, but this is my honest opinion.
Recommended
Trip Type: Romance Review 3 of 698Great Stay
Awesome location in Chicago, close to the CTA, Grant Park and on the mag. mile. Everyone was kind and helpful. The room was a bit dark which we expected from other post. First time in Chicago and they left a great impression. We will be staying there in the future.
Recommended
Trip Type: Romance Review 4 of 698Good hotel ..expensive valet parking
Valet parking $46..very expensive.
Recommended
Trip Type: Romance Review 5 of 698Great Hotel
The stay at the hotel was amazing. Right from the start the hotel service was more than I expected. When checking in they were courteous and did everything to accommodate us with a room at an elevation that would make us happy. The bell hop had a few tips on local spots to check out, and the concierge was very knowledgeable and worked tirelessly to get us a table at a restaurant that suited our needs. The only downsides to the trip was parking is very expensive downtown, but the hotel had overnight Valet parking for only $2 more than the closest garage, and there was a problem with our bill at the end of our stay, but a quick talk with the front desk(took less than 30 seconds) got this straightened out and we were credited the full amount in question.
Recommended
Trip Type: Special Event Review 6 of 698A Mixed Bag
This was our second recent stay at Hard Rock Chicago. On this trip I have two complaints. First, we had various family members arriving some 4 hours apart. The first to arrive were 17. I called and requested they be allowed to get a key to my room and offered to provide a credit card number. I was rather rudely rejected. I understand that underage minors sometimes trick their way into a hotel. But with two rooms already prepaid through Hotels.com that possibility seemed remote. I think a first class hotels tries to accommodate guests, and having been in the same hotel 2 months prior, I think they should have. Second, our room was painfully hot and the air conditioner did not work. However, aside from the reservation staff, the rest of the staff, especially in the lobby bar, were very courteous and professional. It is a great location.
Recommended
Trip Type: With Friends Review 7 of 698Guest did not leave a comment.
Not Recommended
Trip Type: Overnight Stay Review 8 of 698Guest did not leave a comment.
Recommended
Trip Type: Special Event Review 9 of 698Hard Rock was simply great
Great location close to Navy Peer right on Michigan avenue. Loved the decor and the staff was fantastic. Would and have stayed there again.
Recommended
Trip Type: Romance Review 10 of 698Guest did not leave a comment.
Recommended
Trip Type: With Friends Review 11 of 698great stay
give this hotel 5 stars very nice place to stay.
Recommended
Trip Type: Business Review 12 of 698Guest did not leave a comment.
Recommended
Trip Type: With Friends Review 13 of 698Great room for the money
Room interiors are a bit dated and could use a refresh. And like all hotels in the loop the rooms are on the small side. If you play the guitar ask about the guitar loaner program at the front desk. Overall if you can get a deal it's a great place to stay.
Recommended
Trip Type: With Friends Review 14 of 698Great location nice place
Great hotel in an even better location
Not Recommended
Trip Type: Romance Review 15 of 698Paying for the name
My wife and I were excited to stay in the Hard Rock, but my expectations were tempered somewhat by previous reviews expressing concerns about check-in procedures and housekeeping standards. While the check-in went smoothly, we were unimpressed with the room - contemporary chic is one thing, contemporary minimalist is not for a hotel! The bathroom was dirty (including hair in the bathtub - gross! Housekeeping did not arrive until 4:30 on our second day, when we had already returned from the days activities to unwind before dinner. We asked that they come back in one hour, and they never returned at all! We ordered a simply snack from room service and were told is would be $10. When it finally arrived (without the requested wine glasses) one hour later, the bill was three times the quoted charge! This was adjusted, but still...! We were overcharged for incidentals which had to be credited after we checked out, and when bringing these issues to the attention of on duty manager, she gave the requisite "I'm sorry" but then said she could do nothing! Too many choices in downtown Chicago to have this kind of service!!
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