Hard Rock Hotel Chicago

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Great location nice place

Great hotel in an even better location

Paying for the name

My wife and I were excited to stay in the Hard Rock, but my expectations were tempered somewhat by previous reviews expressing concerns about check-in procedures and housekeeping standards. While the check-in went smoothly, we were unimpressed with the room - contemporary chic is one thing, contemporary minimalist is not for a hotel! The bathroom was dirty (including hair in the bathtub - gross! Housekeeping did not arrive until 4:30 on our second day, when we had already returned from the days activities to unwind before dinner. We asked that they come back in one hour, and they never returned at all! We ordered a simply snack from room service and were told is would be $10. When it finally arrived (without the requested wine glasses) one hour later, the bill was three times the quoted charge! This was adjusted, but still...! We were overcharged for incidentals which had to be credited after we checked out, and when bringing these issues to the attention of on duty manager, she gave the requisite "I'm sorry" but then said she could do nothing! Too many choices in downtown Chicago to have this kind of service!!

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Great hotel

Great hotel will great access to parks, museums, and Magnificent Mile. Hotel staff was very accommodating and even let us borrow umbrellas for the rainy walk. would definately stay here again. Room was very roomy and the extra amenities were appreciated.

stay here!!

the oooooooooooonly little thing we werent crazy about the hotel room was it needed a more lighting, getting ready was a little hard without enough light< other then that this is the 2nd time ive stayed @ the hard rock and planning on coming back more! great hotel< and people @ the front desk r alwasy extreamly pleasant and informative and professional! great hotle choice 4 n e 1!!!!! :>

Very Nice

We loved it. Great location for us for that weekend. everything was in walking distance once we cabbed it from the train station. good time nice place and plan on staying again.

outstanding hotel

great location for shopping and restraurants in downtown chicago. staff very friendly and the rooms very comfortable. plan on staying here next summer.

Awesome...not lame like the Cafe

We booked a weekend stay because of a great rate and expected it to be cheesy like the Hard Rock Cafe. However, checked in and was offered the choice of several free guitars to play in the room during the stay. King room was small but chic and clean. The lounge/bar in the lobby was excellent to catch up with old friends. Would stay there again in a heartbeat.

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Very nice hotel

This was a very nice, clean, and conveniently located hotel. The only the gripe I have is the fact that breakfast is not included. I assumed if the less expensive hotels typically include a continental or complimentary breakfast, that a 4-5 star hotel would at least do the same. Instead, you have to either go to the pricey restaurant on the first floor, or walk a few blocks away in order to get your morning meal. Room service was exquisite however, very expensive (to be expected, of course).

Great Service

We stayed at the Hard Rock for only one night, but would stay there again. The staff was pleasant and helpful no matter the time of day. From the front door staff to the servers in the restaurant everyone was friendly and helpful. We were checking out of the hotel, but not leaving Chicago until the evening. The hotel held our bags until we were ready to leave. The food in the restaurant was great. The room was comfortable and quiet-could not hear other guests but did hear a bit of street noise. It was within walking distance to many shops and restaurants. Great deal and great stay.

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